Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Colleen May

St Louis,MO

Summary

Accomplished Inventory Manager and Guest Services expert at Ginger Bay Salon & Spa, adept in vendor relationship management and critical thinking. Spearheaded inventory accuracy initiatives and developed training programs, enhancing guest satisfaction and operational efficiency. Skilled in Meevo Salon & Spa software, demonstrating exceptional decision-making and attention to detail.

Overview

25
25
years of professional experience

Work History

Inventory Manager

Ginger Bay Salon & Spa
01.2008 - 09.2024
  • Created and updated regular inventory reports and records.
  • Coordinated with sales and marketing teams to align inventory with promotional activities, boosting sales.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Built and nurtured positive working relationships with vendors and suppliers.
  • Developed accurate forecasting models to predict future inventory needs and inform purchasing decisions.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.

Guest Services Trainer

Ginger Bay Salon & Spa
01.2004 - 01.2023
  • Developed ongoing training programs to continually improve staff knowledge and skills in delivering excellent guest experiences.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Evaluated employee performance regularly, providing constructive feedback to promote professional growth within the team members.

Guest Services Manager

Ginger Bay Salon & Spa
01.2006 - 12.2008
  • Supervised a team of concierges and salon coordinators ensuring adherence to policies, procedures, and top-notch customer service standards.
  • Optimized scheduling practices to ensure adequate coverage during peak times while controlling labor costs effectively.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Reviewed upcoming events and planned for expected challenges.

Guest Services Coordinator

Ginger Bay Salon & Spa
11.1999 - 01.2006
  • Scheduled appointments by phone, email and in person and recommended additional services.
  • Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
  • Provided exceptional support to both licensed professionals and guests alike during high-volume periods such as holidays or special events.
  • Assisted guests with special requests, ensuring personalized service and memorable stays.

Education

No Degree - General Studies

St. Louis Community College
St Louis, MO

No Degree - Culinary Arts

St. Louis Community College
St Louis, MO

Skills

  • Decision-Making
  • Critical Thinking
  • Vendor Relationship Management
  • Maintaining stock levels
  • Inventory Management
  • Skilled in Meevo Salon & Spa software
  • Attention to Detail
  • Employee Training
  • Project Management
  • New Hire Training
  • Training material updates

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Inventory Manager

Ginger Bay Salon & Spa
01.2008 - 09.2024

Guest Services Manager

Ginger Bay Salon & Spa
01.2006 - 12.2008

Guest Services Trainer

Ginger Bay Salon & Spa
01.2004 - 01.2023

Guest Services Coordinator

Ginger Bay Salon & Spa
11.1999 - 01.2006

No Degree - General Studies

St. Louis Community College

No Degree - Culinary Arts

St. Louis Community College

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Colleen May