Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Colleen Mccagg

East Chatham,NY

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

22
22
years of professional experience

Work History

Office Assistant

Family Tax Services
New Lebanon, NY
02.2022 - 06.2024
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Maintained an organized filing system of paper documents and electronic files.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Maintained business records by updating customer information.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.

Owner

O'Maddies Cafe
New Lebanon, NY
08.2017 - 12.2022
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Negotiated contracts with vendors and suppliers.
  • Oversaw budgeting and financial management.
  • Maintained relationships with existing clients by providing superior customer service.
  • Implemented quality assurance processes to ensure product excellence.
  • Reviewed legal documents related to business operations.
  • Ensured compliance with local, state, and federal regulations.
  • Provided direction and guidance to employees.
  • Monitored performance of personnel against goals set forth by the company.
  • Set pricing structures according to market analytics and emerging trends.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Interviewed, trained and supervised employees.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Dental Assistant

Dr Morton
Castleton, NY
06.2013 - 07.2017
  • Assisted dentist in providing dental treatment to patients.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Educated patients on proper oral hygiene techniques and habits.
  • Maintained a neat, clean and organized environment throughout the office.
  • Took digital X-rays of teeth using radiographic equipment.
  • Sterilized instruments according to established guidelines and protocols.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Laid out dental instruments and equipment before procedures.

Food Preparation Worker

Buckys Bagels
New Lebanon, NY
07.2002 - 08.2016
  • Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
  • Prepared ingredients for cooking including portioning, chopping, and storing food before use.
  • Measured ingredients required for specific food items being prepared.
  • Served meals to customers in a friendly and courteous manner.
  • Greeted customers upon arrival in the dining area.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Followed established cash handling procedures when collecting payment from customers.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Properly stored all leftover food items after each shift.
  • Assisted with unloading deliveries from suppliers into storage areas.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.

Education

Some College (No Degree) - Individual Studies

HVCC
Troy, NY

Certificate - Medical Billing And Coding

DeVry University
Villa Park, IL

Skills

  • Business Management
  • Hiring and staffing
  • Client Service
  • Verbal and written communication
  • Customer Relations

Affiliations

  • I am a mom of 3 and very involved in my children's school and extra extraccurricular activities.
  • t-ball coach
  • Room mom
  • PTA
  • Girl scout leader

Timeline

Office Assistant

Family Tax Services
02.2022 - 06.2024

Owner

O'Maddies Cafe
08.2017 - 12.2022

Dental Assistant

Dr Morton
06.2013 - 07.2017

Food Preparation Worker

Buckys Bagels
07.2002 - 08.2016

Some College (No Degree) - Individual Studies

HVCC

Certificate - Medical Billing And Coding

DeVry University

Similar Profiles

CREATE PROFILE
Colleen Mccagg