Colleen McCammon
Fort Worth,TX
Summary
To obtain an executive leadership position within the behavioral healthcare industry, utilizing my operational and business development experience, while maintaining my passion and commitment to compliantly deliver the highest quality patient care.
Overview
12
12
years of professional experience
Work History
Chief Operating Officer
Millwood Hospital & The Excel Centers
Arlington, TX
12.2021 - 01.2024
- Oversaw operations of newly opened, twenty-two bed, geriatric psychiatric hospital
- Supports daily oversight of all hospital operations
- Acted as Interim Intake Director for a period of four months
- Acted as Patient Advocate for a period of nine months
- Chair of Trauma Informed Care & Service Excellence Committees.
- Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
- Directed the daily operations of multiple departments across the organization.
- Developed and refined short- and long-term strategies to drive growth and profitability.
- Implemented process improvements to reduce waste and optimize workflow.
- Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
- Collaborated with senior leadership on organizational objectives and initiatives.
- Developed and implemented strategies to increase operational efficiency.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Established plans to address productivity, operational performance and staff retention and satisfaction.
- Maintained productive relationships and communication channels across organization.
Chief Executive Officer
Oceans Behavioral Hospital
Pasadena, TX
06.2019 - 03.2020
- Oversaw operations of newly opened, twenty-two bed, geriatric psychiatric hospital
- Recruited Directors of Nursing, Environment of Care, Intake, Utilization Management, and Outpatient Programs, resulting in cohesive and accountable departmental leadership
- Managed construction buildout of new outpatient treatment space, and two major improvement projects within active inpatient units
- Launched an innovative Intensive Outpatient Program serving thirty patients, supplying a new service line for continuum of care
- Reduced full-time monthly turnover to 2% by creating a culture of accountability and servant leadership
- Aligned expenses with budgetary expectations in a model without hospital level CFO support.
Chief Executive Officer
Springstone, Inc. - Westpark Springs Hospital
Richmond, TX
03.2018 - 03.2019
- Increased EBITDA through analysis and overhaul of expense, denial, and appeal management
- Achieved record setting census in inpatient and outpatient programs through the development of specialized groups, based on community referral source and patient needs
- Overcame outpatient census and capacity limitations, ensuring patient access to continuum of care, through the oversight of building improvement and expansion projects
- Stabilized C.A.R.E
- Team Mobile Assessment operations, which resulted in exceeding the measures of success set by our client partnership organizations
- Implemented creative projects to establish a hospital culture of safety and reporting, improving communication, and providing comfortable channels for ongoing feedback from team members to leadership
- Increased physician accountability, patient engagement and satisfaction, and quality assurance through monthly 1:1 meetings with all providers.
Interim Chief Executive Officer
Springstone, Inc. - Oakwood Springs Hospital
Edmond, OK
11.2017 - 03.2018
- Restored operational, leadership, and personnel stability during a challenging transitional period
- Mediated and fostered trusting relationships between Department Directors and Providers, overcoming earlier barriers to success
- Secured revenue and census building Mobile Assessment contracts with local colleges, hospital systems, and community organizations
- Negotiated and obtained fair market reimbursement rates with the largest Managed Health Organization in the state, overcoming challenges with private hospital reimbursement in Oklahoma.
Chief Operating Officer
Springstone, Inc. - Mesa Springs Hospital
Fort Worth, TX
05.2017 - 11.2017
- Recognized and selected by Springstone, Inc
- Vice President of Operations, to take part in pilot “CEO in Training” mentorship program (12-24 months)
- Supported all departments through patient advocacy, conflict resolution, crisis management, mentorship, project oversight, and problem solving
- Collaborated with department Directors to fluently understand their role and responsibilities, all aspects of patients’ experience, and identified opportunities for continuous improvement in processes, quality of care, and patient satisfaction.
Regional Director of Business Development
Springstone, Inc. - Mesa Springs Hospital
Fort Worth, TX
06.2016 - 05.2017
- Instrumental in startup and development of new hospitals’ market research, strategic planning, recruiting, and territory management
- Assisted with recruitment, orientation, and training of all new Business Development team members
- Conducted site visits, coaching calls, and created a structure for regional reporting to the Vice President of Business Development
- Managed five, hospital level Business Development Directors in two states, while maintaining team performance and census expectations at Mesa Springs.
- Collaborated with marketing teams to develop effective promotional campaigns targeting specific audiences in the region.
- Managed relationships with key stakeholders, clients, partners, and vendors to ensure organizational objectives were met.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Gathered and analyzed business, market and competitor information to support development of strategic marketing plan.
Director of Business Development
Springstone, Inc. - Mesa Springs
Fort Worth, TX
04.2015 - 06.2016
- Established trusting relationships and transparent communication with all department Directors, to eliminate existing barriers to referral source and patients’ barriers to care
- Recruited and developed a highly effective and diverse Business Development team, which consistently exceeded monthly referral goals and performance expectations
- Increased call, assessment, and admission volumes, achieving record setting census in all programs
- Obtained in-network status with high volume Managed Care Organization through obtaining support letters from major employers, after three years of failed negotiations.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Monitored competitor activities by gathering current marketplace information on pricing strategies, new products and services.
- Trained successful business development personnel to optimize marketing performance and learn industry.
- Executed marketing campaigns to create brand awareness and drive customer acquisition strategies.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Supported sales team members to drive growth and development.
- Managed the entire sales cycle process including prospecting, lead generation, qualifying prospects, presenting solutions, negotiating terms and closing deals.
- Developed and implemented a comprehensive business development strategy for the organization.
- Marketed and developed key accounts by favorably representing company at membership and community functions.
- Conducted market research and reported on competitors.
- Maintained accurate records of all sales activities in CRM systems including contacts made and agreements reached.
- Developed strong internal relationships across departments in order to effectively manage projects from conception through completion stages.
- Coached, developed and motivated team to achieve revenue goals.
- Delivered informative presentations to industry professionals, providing valuable information on topics relevant to daily operations and company products and services.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Conducted regular performance reviews of the Business Development Team members to identify areas for improvement and provide feedback and guidance for career growth and development.
Community Outreach Liaison
Springstone, Inc.
Lafayette, IN
12.2011 - 04.2015
- Cultivated partnership with area’s largest hospital and clinic organization, resulting in a collaborative agreement that improved referring ED throughput times, and referral source satisfaction, resulting in inpatient census stabilization
- Created routing management system to track Liaison performance and referral source productivity, later adopted as best practice companywide
- Developed and managed a five-county territory, consistently exceeding targets and growing new accounts
- Established rapport with major area employers’ Employment Assistance Programs, increasing awareness of the new, local behavioral health resources.
Education
Bachelor of Science in Business Management -
Purdue University
01.2007
Skills
- Business Development
- Fiscal Accountability
- Electronic Health Record
- Referral Acquisition Management Software
- Data Analytics
- Operations and Administration
- Strategic Budget Planning
- Expense & Labor Management
- Servant Leadership
- Contract & Managed Care Negotiations
References
Available upon request.
Timeline
Chief Operating Officer
Millwood Hospital & The Excel Centers
12.2021 - 01.2024
Chief Executive Officer
Oceans Behavioral Hospital
06.2019 - 03.2020
Chief Executive Officer
Springstone, Inc. - Westpark Springs Hospital
03.2018 - 03.2019
Interim Chief Executive Officer
Springstone, Inc. - Oakwood Springs Hospital
11.2017 - 03.2018
Chief Operating Officer
Springstone, Inc. - Mesa Springs Hospital
05.2017 - 11.2017
Regional Director of Business Development
Springstone, Inc. - Mesa Springs Hospital
06.2016 - 05.2017
Director of Business Development
Springstone, Inc. - Mesa Springs
04.2015 - 06.2016
Community Outreach Liaison
Springstone, Inc.
12.2011 - 04.2015
Bachelor of Science in Business Management -
Purdue University
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