Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colleen Mccandless

Charlotte,NC

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Professional hospitality specialist prepared for top-tier service roles. Skilled in delivering exceptional guest experiences with strong emphasis on teamwork and adaptability. Known for reliability, attention to detail, and passion for creating memorable dining experiences. Proficient in high-pressure environments, showcasing excellent communication, problem-solving, and multitasking abilities.

Overview

12
12
years of professional experience

Work History

Server

Mariposa at the Mint
05.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Red Rocks Birkdale Village
11.2020 - 02.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Food and Beverage Operations Manager

Charlotte Douglas Airport -HMS Host International
08.2012 - 03.2020
  • Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
  • Oversaw facility maintenance tasks including equipment repairs or replacements as needed to maintain optimal functionality in all operational areas.
  • Conducted regular performance evaluations of team members to identify areas for improvement or recognition of exceptional work contributions.
  • Fostered strong relationships with vendors, ensuring timely deliveries of products needed for daily operations.
  • Managed budgets, forecasting sales, controlling costs, and achieving profitability targets.
  • Increased revenue through effective upselling techniques and promotional strategies.
  • Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
  • Cultivated a positive work environment that supported employee retention efforts alongside professional development initiatives.
  • Trained, supervised and motivated over 100 employees to enhance customer service and encourage repeat business
  • Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
  • Coordinated employee schedules, payroll and new hire training.
  • Reduced food waste with better inventory management and menu planning.
  • Resolved guest issues promptly and professionally, turning negative experiences into positive ones whenever possible.
  • Developed training programs for staff to ensure consistent service quality and product knowledge.
  • Negotiated with vendors and suppliers to reduce costs and achieve profitability.
  • Enhanced overall dining experience, maintaining cleanliness and organization in all service areas.
  • Maintained compliance with local health department regulations through regular inspections and staff training sessions.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.

Education

Medical Transcriptionist

ECPI
Raleigh, NC

High School Diploma -

Riverside High
Durham NC
01-1995

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Team collaboration

Timeline

Server

Mariposa at the Mint
05.2022 - Current

Server

Red Rocks Birkdale Village
11.2020 - 02.2024

Food and Beverage Operations Manager

Charlotte Douglas Airport -HMS Host International
08.2012 - 03.2020

Medical Transcriptionist

ECPI

High School Diploma -

Riverside High

Similar Profiles

CREATE PROFILE
Colleen Mccandless