Colleen McClain
Worland,WY
Summary
Public safety professional focused on rapid response and resolution of public and domestic disturbances. Skilled in de-escalation, communication, and maintaining calm during high-pressure incidents.
Overview
31
31
years of professional experience
Work History
Deputy Sheriff
Washakie county Sheriff's Office
Worland, Wyoming
10.2008 - 09.2026
- Applied laws and regulations to protect public safety and maintain order.
- Gathered evidence during criminal investigations to support case files.
- Patrolled assigned areas to discourage crime and assist community members.
- Worked with local agencies during emergency response coordination.
- Prepared detailed incident and arrest reports for legal documentation.
- Established trust with community members through safety outreach initiatives and engagement activities.
- Used law enforcement databases to identify suspects and verify investigation details.
- Arrested and transported suspects or prisoners to jail or court for custody control.
- Interacted with citizens professionally during routine patrols and service calls.
- Responded to emergency calls involving domestic disputes or other hazardous situations.
- Delivered legal warrants to individuals, subpoenas, and summonses to support legal proceedings.
- Completed continuing education courses related to law enforcement practices.
- Interviewed witnesses and crime victims to collect additional case information.
- Testified in court for criminal prosecutions to support judicial process.
- Collected and preserved crime-related evidence to support investigations.
- Built relationships with community members through participation in events and activities.
- Conducted safety drills and training sessions for students and staff.
- Built relationships with students to promote trust and open communication.
- Worked with teachers and staff to address student behavior issues.
- Resolved disputes between students through mediation between students to resolve disputes effectively.
- Monitored school grounds and facilities for suspicious activity or hazards.
- Advised on emergency protocols during crises on emergency procedures during critical situations.
- Responded to emergency situations such as fights, medical issues, or suspicious activity.
- Served as liaison between school and local law enforcement agencies during incidents requiring police involvement.
- Investigated reports of bullying and harassment among students.
- Facilitated conflict resolution to maintain a safe environment.
- Coordinated with mental health professionals during crisis responses involving suicidal thoughts or self-harm.
Front End Associate
Bloedorn Lumber
Worland, Wyoming
05.2006 - 10.2008
- Guided customers in selecting lumber and building materials to ensure project success.
- Shared product knowledge and recommendations to support customer satisfaction.
- Responded to customer inquiries and resolved issues promptly to enhance overall satisfaction.
- Used problem-solving skills to handle customer complaints and inquiries.
- Handled returns and exchanges efficiently while supporting high customer satisfaction.
- Processed transactions at cash register, ensuring accuracy and efficiency in customer purchases.
- Achieved sales targets consistently set by management consistently.
- Answered incoming calls quickly and provided accurate product and service information.
- Placed special orders and contacted other stores to locate requested items.
Walmart Associate
Walmart
Tooele, Utah
10.2005 - 05.2006
- Assisted customers in locating items to enhance their shopping experience.
- Answered customer questions about item location, price, and availability.
- Monitored stock levels and promptly reported shortages or errors to management.
- Restocked shelves with incoming merchandise.
- Placed products on shelves to keep inventory available and organized.
- Fronted products on shelves and displays to follow company standards.
- Removed expired products from shelves according to company policy.
Customer Service Representative
1800contacts
Draper, Utah
11.2004 - 10.2005
- Resolved customer complaints through effective communication and problem-solving to ensure satisfaction.
- Delivered customer service to resolve complaints in a timely manner.
- Supported customer satisfaction by handling problems with knowledgeable, friendly service.
- Assisted customers with product inquiries and order placements to enhance the purchasing experience.
- Taught customers about products and services to improve user experience.
- Helped customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Maintained detailed records of customer interactions and transactions to support service continuity.
Certified Nursing Assistant
Lenores Nursing Home
Draper, Utah
04.2002 - 01.2005
- Monitored and recorded vital signs of residents to ensure their health and wellbeing. and alerted nursing staff to changes right away.
- Assisted residents with daily care tasks and personal hygiene to enhance comfort and dignity.
- Answered resident requests for help quickly and professionally.
- Noticed unusual symptoms and reported concerns to the charge nurse.
- Worked with healthcare team to build individualized care plans.
- Maintained cleanliness and organization of resident rooms and common areas to promote a safe and welcoming environment.
- Delivered meals to patient rooms to meet dietary needs.
- Offered emotional support and companionship during activities.
- Recorded care activities and kept resident files accurate.
Customer Service Representative
Convergys
South Jordan, Utah
01.1998 - 04.2002
- Handled customer complaints through clear communication and problem-solving.
- Delivered strong customer service to resolve complaints quickly.
- Drove customer satisfaction by solving problems with knowledgeable, friendly service.
- Educated customers on products and services to enhance their experience.
- Helped customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Assisted customers with product inquiries and processed orders efficiently.
- Resolved complex issues by coordinating with other departments to meet customer needs.
- Shared customer feedback to improve service efficiency and quality.
- Maintained awareness of industry trends and product lines to provide informed support. on industry trends and product lines for informed support.
Production Line Worker
Ballard Medical
Draper, Utah
11.1996 - 01.1998
- Operated machinery to assemble medical devices with accuracy and efficiency.
- Inspected products for quality control and standards compliance.
- Collaborated with team members to ensure smooth production flow and minimize downtime.
- Contributed to a team environment to keep line productivity and met expected deadlines.
- Followed safety procedures to support a secure work environment.
- Maintained cleanliness of work area to ensure safety to support safety and efficiency.
- Performed regular cleaning of work areas to uphold safety standards and maintain safe working conditions.
- Monitored inventory levels and promptly reported shortages to management for timely restocking.
- Alerted supervisors to machinery malfunctions or production breakdowns to facilitate quick resolutions.
Assistant Manager
Little Caesars Pizza
Riverton, Utah
01.1996 - 11.1996
- Managed daily operations to ensure efficient workflow and service delivery.
- Oversaw daily operations, including shift scheduling and duty assignments.
- Coordinated staff schedules to align labor resources with customer demand.
- Delegated specific tasks to team members to ensure efficient workflow. Staff and set priorities and goals.
- Trained new employees on service standards and food safety procedures.
- Recruited and trained new employees to meet job requirements.
- Monitored inventory levels and completed regular stock checks.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Stayed calm and professional under pressure and helped calm tense situations.
Education
High School Diploma -
Bingham High School
South Jordan, UT05-1996
Wyoming Law Enforcement Academy
Douglas, WY05-2009
Some College (No Degree) - Associate of Applied Science
NorthWest Community College
Powell, WYSkills
- Law enforcement techniques
- Evidence gathering
- Crime scene preservation
- Patrol procedures
- Incident management
- Emergency response coordination
- Investigation follow-up
- Report writing
- Community policing
- Crisis intervention
- Situational awareness
- Data collection
- Effective communication
- Written communication
- Multitasking
- Prioritization
- Adaptability and flexibility
- Problem solving
- Public relations
- Relationship management
- Adaptability and flexibility
Timeline
Deputy Sheriff
Washakie county Sheriff's Office
10.2008 - 09.2026
Front End Associate
Bloedorn Lumber
05.2006 - 10.2008
Walmart Associate
Walmart
10.2005 - 05.2006
Customer Service Representative
1800contacts
11.2004 - 10.2005
Certified Nursing Assistant
Lenores Nursing Home
04.2002 - 01.2005
Customer Service Representative
Convergys
01.1998 - 04.2002
Production Line Worker
Ballard Medical
11.1996 - 01.1998
Assistant Manager
Little Caesars Pizza
01.1996 - 11.1996
High School Diploma -
Bingham High School
Wyoming Law Enforcement Academy
Some College (No Degree) - Associate of Applied Science
NorthWest Community College