Colleen McGarrity
Wood Ridge,NJ
Summary
Dynamic professional with exceptional interpersonal, service excellence, and customer communication skills. Proficient in EPIC, Google Workspace (Gmail, Docs, Sheets), and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), along with expertise in ICD-10, CPT, and HCPCS for authorization and billing. Committed to maintaining compliance with HIPAA and CMS regulations while demonstrating strong attention to detail and effective multitasking in high-pressure environments. Proven track record of working independently to achieve organizational goals and enhance operational efficiency.
Overview
20
20
years of professional experience
Work History
Front End Manager/Billing Supervisor- Pediatric Gastroenterology
Hackensack Meridian Health
09.2023 - Current
- Responsible for the supervision, development, and management of staff; including time and attendance, monitoring mandatory education, coaching, evaluation, and disciplinary action when necessary
- Increased revenue for the department by over $1 M within the first two months due to Workqueue corrections and submissions
- Participate in strategic planning in concert with the organization’s goals that contribute toward market growth, revenue enhancement, and cost containment while maximizing productivity
- Serve as a strategic partner with the Chair and other children’s hospital leadership, faculty and staff in the planning and implementation of policies and procedures, programs, and initiatives that support the mission, growth, and success of the department of Pediatric Gastroenterology
- Oversees the coordination of faculty affairs for the department including provider enrollments, productivity, performance, and other general human resources business
- Responsible for the physician revenue cycle processes for the practice which includes patient access, template optimization, insurance verification, front desk check-in and check-out, charge capture/entry and oversight of the front-end billing process
- Manage payroll and evaluations, hiring leader, allocated for cash drawer reconciliation & reports
- Accountable for printing Data and Analytical reports via EKAM and BI Portal
- Develops practice operating and capital budgets. Monitors expense and revenue variances to budgets and implements action plans to ensure financial targets are met
- Develops, updates and implements policies and procedures for the management of the practice
- Ensures policies and procedures are in place that maximizes ability to meet objectives and provide consistency in practice operations
- Directs and manages the day-to-day operational activities of assigned group practices and ensures practices run effectively and efficiently according to policies and protocols
- Develops and enforces team member work assignments and maintains masterwork schedules
- Evaluates feasibility, cost, and priority of personnel, equipment and supply requests
- Analyzes data relative to current, new and expanded services; HCAPS, patient satisfaction, physician satisfaction, volume, etc
- Exhibits leadership and fosters commitment to continuous improvement of quality, safety and the human experience
- Manages and trains the support staff making changes in operational focus in response to changing departmental and institutional priorities
- Monitors the process of scheduling outpatient and inpatient procedures and surgeries for completeness and accuracy
- Leads huddles to ensure that registration, scheduling and clinical needs are met
- Manages extensive manual billing process including complex procedural WorkQueues for a large number of procedures and diagnostic testing
- Creates a collaborative culture through teamwork that enables HMH to accomplish its mission, vision, and strategic priorities
- Creates a culture of true accountability which leads to ownership for driving action and delivering results, while inspiring a passion of excellence
- Ensures adherence to legal requirements relating to Risk Management, Patient Bill of Rights, and other Regulatory Agencies
- Monitors Standards of Practice to ensure compliance with codes of internal and external regulatory and accrediting agencies, including Joint Commission, NJS & Federal Codes, and Professional Review Organizations
- Monitors and ensures accuracy of daily accounting procedures including cash collection posting and reconciliation
- Ensures completion of Charge Review, Claim Edit, and Follow-up Workqueues to ensure timely submission of claims
- Responsible for providing leadership and operational oversight of all areas
- Reviews a monthly fiscal performance of the operating divisions and oversees purchases of supplies and services within guidelines
- Promotes medical center objectives for patient satisfaction through communication of data and the implementation of methods to sustain or resolve patient satisfaction issues
- Maintains a professional relationship with Hospital Administrators, Medical Staff, and Department Heads
- Adheres to the standards identified in the Medical Center's Organizational & Managerial Competencies
- Creates and monitors practice based indicators as mandated or necessary, integrating functions of standards development, continuing education, credentialing, performance appraisal, concurrent monitoring, risk management, and active problem identification
- Acts as a liaison between the Infusion, Radiology, and Same Day Surgical/OR booking departments to ensure cross-departmental consistency in meeting educational and administrative compliance standards
- Works with the Department Director to develop and implement goals and objectives, while establishing a quarterly & yearly budget for practice: Practices AIDET
- Responsible for all billing issues pertaining to labs, surgical procedures, office visits, and infusions
- Maintains a working knowledge of all workflows, which includes daily reviews of in office and procedure EMR WorkQueues to ensure revenue is being produced for the department
Administrative Assistant II- Chief of the Catheterization Lab- Structural Heart & Cardiac Surgery
Hackensack Meridian Health
10.2021 - 09.2023
- Responsible for the supervision of the Chief of the Catheterization lab’s office team (i.e. Scheduler; Medical Assistant)
- Provides supervisory and administrative support to ensure efficient operation of the office
- Prepares and transmits employee requisitions, travel vouchers and other forms as may be required by the department
- Coordinate and schedule meetings and conferences, answer phone calls, and support visitors
- Responsible for preparation of confidential documents and reports
- Completes operational requirements by scheduling and assigning administrative projects and expediting work results
- Conduct fiscal reviews, surveys, and collect information on administrative matters
- Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities
- Responsible for multiple calendars and travel/conference arrangements
Surgical Coordinator- Chair and Co-Chair of the Urology Department
Hackensack Meridian Health
09.2019 - 10.2021
- Provide administrative support to the Chairman and Co-chairman of the Urology Department
- Collaborates with surgeons and other staff to ensure availability of resources
- Excellent verbal and written communication skills to interact with patients, healthcare providers, and insurance companies
- Liaison between doctors and OR booking department; direct and constant interaction with the Supervisor of OR booking
- Work independently with minimal supervision to coordinate the scheduling of inpatient and outpatient surgical procedures for the Chairman and Co-Chairman of the Urology department
- Balance calendars and schedules for Co-Chairman of the Urology department
- Meet with patient in the office or discuss over the phone to select a surgical date and facility
- Provide the patient(s) with a surgery packet of instructions and the expectations of preoperative testing and clearances
- Complete required surgery forms for facility scheduling and posting, maintain surgery schedules and surgery calendar
- Verify insurance benefits and precertification of all procedures with CPT and ICD-10 codes
- Prepare all surgery charts to ensure all required testing is accounted for and results are within normal limits, to include medical clearance
- Make all post-operative appointments, and instruct on any post-operative testing that needs to be completed before said appointment
Administrative Director/Front Desk Operations
Primary Care Associates
08.2016 - 09.2019
- Provide managerial support for all staff, clinical and administrative
- Provide administrative support for 9+ physicians with specialties including: Rheumatology, Endocrinology, Gastroenterology, and Primary Care
- Maintains operations by following policies and procedures within the office
- Register and schedule new and follow-up appointments, manage patient calls, utilize inbox messaging tools, check-in and check-out patients, collect payments at time of service, real time eligibility verification, create guarantor accounts
- Responsible for all WorkQueues for all specialties listed
- Obtain and document insurance pre-authorizations for treatments and procedures
Administrative Director/Operational Support
Podiatry Foot and Ankle Institute
12.2014 - 08.2016
- Provide support for three Physicians in an established Podiatrist Office
- Responsible for 3 phone lines, scheduling appointments and handling patient financial responsibilities
- Coordinate, manage and confirm patient schedules for multiple offices
- Log and scan prescriptions into patients charts
- Prepare, audit and bill patient financial responsibility summaries
- Liaison for office and insurance companies for pre-certification and authorizations for patient visits
Unit Coordinator
Post Anesthesia Care Unit, Hackensack University Medical Center
08.2005 - 12.2014
- Provide clerical support for specific patient population including entering orders, scheduling procedures, performing discharge/transfer functions and completing patient charge entry
- Initiated, maintained and coordinated information for the patient’s record in accordance with established policies and procedures Monitor inventory, order supplies and procure all items within budgetary measures
Education
Bachelor of Arts - Sociology
William Paterson University
Wayne, NJHigh School -
Hackensack High School
Hackensack, NJSkills
- Revenue cycle optimization
- Financial resource allocation
- Effective policy execution
- Employee performance review
- Operational efficiency/productivity
- Quality assurance
- Team leadership/building
- Risk analysis expertise
- Operational efficiency management
Affiliations
- HFMA
- MGMA
Timeline
Front End Manager/Billing Supervisor- Pediatric Gastroenterology
Hackensack Meridian Health
09.2023 - Current
Administrative Assistant II- Chief of the Catheterization Lab- Structural Heart & Cardiac Surgery
Hackensack Meridian Health
10.2021 - 09.2023
Surgical Coordinator- Chair and Co-Chair of the Urology Department
Hackensack Meridian Health
09.2019 - 10.2021
Administrative Director/Front Desk Operations
Primary Care Associates
08.2016 - 09.2019
Administrative Director/Operational Support
Podiatry Foot and Ankle Institute
12.2014 - 08.2016
Unit Coordinator
Post Anesthesia Care Unit, Hackensack University Medical Center
08.2005 - 12.2014
Bachelor of Arts - Sociology
William Paterson University
High School -
Hackensack High School