Colleen McGinnis
Orangevale,CA
Summary
Dynamic professional with extensive experience in office management and accounts receivable, honed at Dignity Health and Optum. Excelled in utilizing Microsoft Office and Soirien to streamline data entry and mail management processes. Proven ability in maintaining confidentiality and enhancing operational efficiency, demonstrating superior verbal and written communication skills.
Overview
37
37
years of professional experience
Work History
Sr Patient Account Assistant
Optum
10.2013 - 06.2023
- Review returned checks to update all pertinent information from post office, revise, scan to Soirien Account and resend to corrected address.
- Review refund packets (cover letter, acct #, acct information and address) mail patient and insurance checks
- Handle correspondence to determine action required. Review returned mail, note accounts and forward checks to appropriate person.
Office Assistant
Dignity Health
10.1986 - 10.2013
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing mail, emails and letters for distribution to office staff.
- Delivered clerical support by handling a range of routine and special requirements.
- Processed incoming and outgoing mail and email according to established procedures.
- Ordered office supplies placing orders promptly to replenish materials before depleted.
- Reviewed insurance underpayments, send additional fund correspondence to Insurance companies.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
High School Diploma -
Cordova High School
Rancho Cordova, CA06.1986
Skills
- Office Management
- Accounts receivable management
- Sorting and Labeling, and Distribution
- Supply Restocking
- Excel Spreadsheets, Soirien, MS4, EFR, Glendale Meditech
- Valid Driver's License
- Payment Processing and Updating Records
- Verbal and Written Communication, Mail Management
- Microsoft Office
- Outgoing Mail Preparation
Timeline
Sr Patient Account Assistant
Optum
10.2013 - 06.2023
Office Assistant
Dignity Health
10.1986 - 10.2013
High School Diploma -
Cordova High School
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