Colleen McGridner
Atlanta
Summary
Customer service and child care professional with 5 years of diverse experience fostering strong relationships and enhancing satisfaction. Skilled in activity planning, Microsoft Office, and time management, demonstrating a commitment to creating supportive environments and resolving conflicts with empathy and aiming to leverage these skills for continued success in roles that value collaboration and exceptional service delivery.
Overview
5
5
years of professional experience
Work History
Private Nanny
Self Employed
07.2022 - Current
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals. Managed household duties efficiently, including light housekeeping and errands, ensuring a clean and organized environment for children.
Customer Service Representative/Receptionist
Kennedy Distribution Services
01.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, increasing loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Streamlined customer complaint process, boosting resolution speed and enhancing overall satisfaction rates for Kennedy Distribution Services.
Server
Henry's Louisiana Grill
07.2020 - 01.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
Education
High School Diploma -
Hillgrove High School
Powder Springs, GA05.2022
No Degree - Real Estate
University of Georgia
12-2025
Skills
- Child Development
- Activity Planning
- Decision-Making
- Customer Service
- Microsoft Office
- Computer Proficient
- Data Entry
- Visitor Relations
- Relationship Building
- Time Management
- Problem Solving
- Conflict Resolution
- Interpersonal Skills
- Organizational Skills
- Conflict resolution
- Schedule management
- Social integration
Timeline
Customer Service Representative/Receptionist
Kennedy Distribution Services
01.2023 - 07.2024
Private Nanny
Self Employed
07.2022 - Current
Server
Henry's Louisiana Grill
07.2020 - 01.2023
High School Diploma -
Hillgrove High School
No Degree - Real Estate
University of Georgia