Colleen Mckown
Beaufort,SC
Summary
Seasoned personal and administrative assistant with over 10 years of experience In multiple industries, Adept in multitasking and effectively prioritizing tasks to achieve the best outcomes. Knowledgeable and skilled in document and calendar management.. Bringing forth exceptional customer service and communication skills with an ability to communicate effectively between all departments. Proven efficiency with an ability to quickly learn and navigate any computer software program, or office filing system. Utilizing my skills and experience to ensure communication, collaboration, proper training and attention to detail.
Overview
20
20
years of professional experience
Work History
Administrative/ Personal Assistant/ Care Team Manager for ALS Patient
Self-employed
Beaufort County, SC
01.2023 - Current
- Act as "right hand" support to incapacitated client. Answers calls and emails on his behalf with punctuality and professionalism, ensuring patient is involved and up-to-date.
- Supervise and train team of six caregivers and household staff.
- Provide continuous communication to patient's family, care team, and caregivers to ensure and improve patient quality of life.
- Manage schedules, arrange meetings, doctor appointments, support groups
- Developed and implemented training on all aspects of care, including day-to-day care, VOCSN, Eye Gaze, and Emergency Protocols
- Created payroll processing and reporting system, and prepare weekly expense reports and other reports
- Coordinate care between MUSC ALS CareTeam, Hilton Head Regional and SC Housecalls
- Serve as first point of contact with all home and vehicle maintenance, doctors, pharmacies, and DME suppliers, providing optimal customer service at all times
- Worked closely with accountant on health insurance reconciliations
- Created and maintained organized digital filing system for medical, insurance, financial and personal documents
- Handle all aspects of travel management for employees, including researching itineraries, making reservations and booking flights
Property Care/Management and Housekeeping
Self-employed
Beaufort County, SC
01.2015 - 01.2024
- Served as reliable and efficient property manager for 17 homes
- Inspected homes to ensure all maintenance issues were addressed, and prepared reports for homeowners
- Compiled maintenance and repair requests, coordinated with vendors
- Hired contractors, and supervised home renovations
- Supervised, trained and worked with housekeeping staff, maintaining high standards of cleanliness
Installer
Lowcountry Seamless Gutters
Beaufort County, SC
01.2017 - 01.2020
- Installed seamless and half round aluminum, galvalume and copper gutters, leaf relief and downspouts on residential and commercial properties, adhering to strict safety guidelines and company standards
- Measured and cut gutters and downspouts to precise specifications using hand tools and power tools, ensuring proper slope and drainage
- Troubleshooted installation issues, including leaks and improper drainage, and implemented effective solutions
- Maintained a clean and organized work area, ensuring a safe and efficient work environment
- Provided exceptional customer service, addressing client concerns and ensuring satisfaction with the finished product
- Managed inventory of materials and equipment, ensuring timely completion of projects
General Manager and Bartender
Caddyshack Pub
Bluffton, SC
12.2013 - 05.2015
- Provided friendly and prompt customer service
- Prepared and served drinks in an efficient manner
- Hired FOH and BOH staff
- Staff Training
- Staff Scheduling
- Ordered FOH supplies, including beer, wine, liquor, and paper products
- Inventory
- Beer, Liquor and Food Costs
- Worked closely with Chef and BOH to ensure quality food preparation, portion control, food ordering and menu diversity
- Hired entertainment, and scheduled parties and events
MOD, Bartender and Server
Boondocks Restaurant
Beaufort, SC
01.2008 - 05.2013
- Performed daily reports and balanced restaurant and sports bar income
- Trained bartenders and servers
- Scheduled FOH staff
- Provided friendly and prompt customer service
- Prepared and served drinks in an efficient manner
FOH Assistant Manager and Bartender
Fripp Island Resort
Fripp Island, SC
01.2006 - 01.2008
- Created and implemented inventory system for beer, wine, liquor and paper products
- Performed DBRs for four restaurants/bars on resort
- Trained bartenders and barbacks for fine dining restaurants, ocean view lounge, and beachside bar
- Created specialty drink menu for ocean view lounge
- Provided friendly and prompt customer service
- Prepared and served drinks in an efficient manner
Office Manager
Adams Aluminum
Beaufort, SC
01.2006 - 01.2008
- Answered and managed incoming calls, providing accurate and timely information to callers
- Tracked, monitored, and followed up on all customer inquiries
- Scheduled estimates, installations, and service call
- Ordered all materials for screen rooms, window rooms, and seamless gutter installations
- Created all advertising brochures and literature and delivered presentations
- Assisted with payroll processing, including verifying and entering employee timesheets
- Created and maintained efficient filing system
- Payroll
Education
B.A. - Social Science
Ashford University
Clinton, IA01.2012
Skills
- Calendar management
- Payroll processing
- Team supervision
- Customer service
- Communication skills
- Travel coordination
- Document organization
- Meeting scheduling
- Training development
- Client/Vendor Relations
- Data entry
- Problem solving
- Time management
- Interpersonal skills
- File management
- Document preparation
- Scheduling appointments
- Project coordination experience
- Spreadsheet management
- Project management
References
References available upon request.
Timeline
Administrative/ Personal Assistant/ Care Team Manager for ALS Patient
Self-employed
01.2023 - Current
Installer
Lowcountry Seamless Gutters
01.2017 - 01.2020
Property Care/Management and Housekeeping
Self-employed
01.2015 - 01.2024
General Manager and Bartender
Caddyshack Pub
12.2013 - 05.2015
MOD, Bartender and Server
Boondocks Restaurant
01.2008 - 05.2013
FOH Assistant Manager and Bartender
Fripp Island Resort
01.2006 - 01.2008
Office Manager
Adams Aluminum
01.2006 - 01.2008
B.A. - Social Science
Ashford University
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