Colleen McNeely
Canal Winchester,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Dedicate Customer Service Specialist providing skills for successfully handling escalated customer support issues. Devoted to giving every customer a positive and memorable experience.
Overview
34
34
years of professional experience
Work History
Accounts Receivable Analyst
Franklin County Treasurer
Columbus, OH
08.2018 - Current
- Processed incoming cash receipts as well as ACH Elockbox, and online payments in accordance with company policies.
- Prepared End of Day Balancing an bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Investigated and research customer complaints regarding billing issues and resolved disputes promptly.
- Set up Taxpayer Budget Pay Agreements.
- Coordinated with other departments when necessary to resolve billing issues quickly and efficiently.
- Handled escalated customer complaints and disputes in a professional manner.
- Educated customers on services offered by the Franklin County Treasure and Auditors office.
Administrative Assistant
Ronald J. Hagan CPA LLC
Columbus, OH
06.1990 - 10.2017
- Accounts Receivable/Payable used with accounting software applications.
- Entered data into spreadsheets using Microsoft Excel for record-keeping and reporting or similar programs.
- Organized, processed and mailed the client tax information and returns.
- Bookkeeping for clients: Invoicing/Billing, Accounts receivable/payable. Organize records and documents.
Education
Associate of Applied Science - Business Administration
Columbus State Community College
Columbus, OHSkills
- Custamer Service and Complaint resolution
- Recordkeeping
- Microsoft Software
- Quickbooks - General Accounting/Bookkeeping software
- Franklin County Treasurer System
- Franklin County RMS
References
References available upon request.
Timeline
Accounts Receivable Analyst
Franklin County Treasurer
08.2018 - Current
Administrative Assistant
Ronald J. Hagan CPA LLC
06.1990 - 10.2017
Associate of Applied Science - Business Administration
Columbus State Community College
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