Colleen Meehan

Monitor and Schedule all service calls and preventative maintenance for over 150 customers

• 60 Planet Fitness Gym locations in the tri state area
• 13 Planet Fitness Gym Locations in the Upstate NYC area
• 60 J.W. Mays Real Estate properties throughout Brooklyn and Queens
• 25 Gem Pawn Brokers locations throughout the tri state area
• Receive service requests and dispatch calls to a team of between 12-15 service men and helpers.
• Communicate with the technicians on site throughout the call and update the customers with reports.
• Reach out to manufacturers and supply houses for pricing and availability for parts to quote the customers and provide accurate lead times.
• Upon approval of quotes, I provide purchase orders to vendors to order the parts.
• Schedule the repairs when parts are received.
• Monitor all reports from technicians and provide invoices for work performed.
• Ensure customers receipt of invoice and follow through until payments are made.

• Created Invoices for customers and ensured accuracy
• Applied received funds for outstanding invoices
• Resolved invoice discrepancies
• Performed account reconciliations
• Prepared financial reports and summaries for company accountant