Colleen Mendes
Columbus
Summary
Professional client relationship specialist with strong focus on team collaboration and achieving results. Adept at managing client expectations, fostering long-term partnerships, and delivering impactful solutions. Skilled in communication, conflict resolution, and adapting to changing needs, ensuring reliability and trust. Recognized for strategic thinking and results-driven approach that aligns with business objectives.
Overview
17
17
years of professional experience
Work History
Client Success Executive
Quantum Health
06.2024 - Current
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Prepared annual data to determine metrics for operational performance.
Client Manager
Quantum Health
10.2021 - Current
- Engage in process improvement groups
- Participate in Client Manager Mentor program
- Facilitate the Client/Consultant relationship
- Coordinate key tasks, milestones and deadlines
- Collaborate with internal resources
- Resolve any escalated issues
- Provide Marketing Communication expertise to clients to increase engagement
Patient Access Coordinator II
The Ohio State University Wexner Medical Center
02.2020 - 10.2021
- Demonstrates expert knowledge when scheduling and registering patients
- Schedules, reschedules and coordinates patient appointments across multiple departments
- Manages daily clinic schedules and works with management and clinical teams to more efficiently manage patient flow in the clinic by adjusting schedules, templates and access team staffing
- Collection of patient co-payments or other liabilities for services as required
- Demonstrates positive attitude and team orientation
INSURANCE BROKER/SALES (Supervisor-Medicare Advantage sales)
Teleperformance
07.2019 - 02.2020
- Company Overview: (contracting for EHealth)
- (contracting for EHealth)
ANALYST-REVENUE ASSURANCE
Verizon Wireless
06.2013 - 12.2018
- Strategic oversight of key business initiatives:
- Ownership of all roadblocks and challenges
- Execute all pillars of release management
- Provide expertise for developing and implementing strategies designed to accomplish specific goals on pre-assigned topics
- Drive and maintain IT development life cycle under current methodology (Waterfall, Agile, etc)
- Collaborate with delivery teams and IT on projected projects, completed testing, and release sign off
- Quality Assurance Promotion Team Lead for Contractor audit team
- Promotion Team Lead for Monthly Manual adjustments audits and submissions
- Assisted with Compliance Audits, reporting, data Analysis
- Member of the Employee Recognition Committee
GLOBAL ENTERPRISE ADVISOR
Verizon Wireless
09.2009 - 06.2013
- Collaborated with our Sales Team on Strategic Planning, Contract implementation
- Foster relationship and collaboration between Client and Verizon teams
- Provided detailed reporting at Client requests
- Contributed to Quarterly reviews with Clients leadership teams
- Assisted with testing for new internal systems prior to implementation for all teams
BUSINESS SUPPORT COORDINATOR
Verizon Wireless
02.2008 - 09.2009
- Assisted with Side by Side quality Mentoring and Supervisor requested monitoring
- Worked in Helpdesk to answer questions from peers and handle escalated calls
Education
MASTERS OF BUSINESS ADMINISTRATION -
Franklin University
Columbus, Ohio09.2015
BACHELOR OF ARTS - PSYCHOLOGY
The Ohio State University
Columbus, Ohio12.2006
Skills
- Project Management
- Strategic Planning
- Business Case Development
- Process Development
- Client Management
- Critical Thinking
- Problem/Issue Analysis and Solving
- Strategic Organization & Planning
- Collaborative Execution
- Communication Systems
- Google Products
- MS Office
- G Suite
- Data Analytics
- Relationship Management
- Time Management
- Stakeholder Management
Expertise And Proficiencies
- Project Management
- Strategic Planning
- Business Case Development
- Process Development
- Client Management
- Critical Thinking
- Problem/Issue Analysis and Solving
- Strategic Organization & Planning
- Collaborative Execution
- Communication Systems
- Google Products
- MS Office
- G Suite
- Data Analytics
- Relationship Management
- Time Management
- Stakeholder Management
Timeline
Client Success Executive
Quantum Health
06.2024 - Current
Client Manager
Quantum Health
10.2021 - Current
Patient Access Coordinator II
The Ohio State University Wexner Medical Center
02.2020 - 10.2021
INSURANCE BROKER/SALES (Supervisor-Medicare Advantage sales)
Teleperformance
07.2019 - 02.2020
ANALYST-REVENUE ASSURANCE
Verizon Wireless
06.2013 - 12.2018
GLOBAL ENTERPRISE ADVISOR
Verizon Wireless
09.2009 - 06.2013
BUSINESS SUPPORT COORDINATOR
Verizon Wireless
02.2008 - 09.2009
MASTERS OF BUSINESS ADMINISTRATION -
Franklin University
BACHELOR OF ARTS - PSYCHOLOGY
The Ohio State University
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