Summary
Overview
Work History
Education
Skills
Work Preference
Software
Work Availability
Interests
Timeline
Generic
Colleen Merola

Colleen Merola

Operations Manager
Fort Worth,TX

Summary

Multi-talented Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.

Overview

12
12
years of professional experience
1
1
Language

Work History

Senior VP of Operations

AmeriDream Mortgage
01.2018 - Current
  • Managed large-scale projects, ensuring timely completion within budget constraints.
  • Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
  • Delivered exceptional results in market expansion efforts by identifying new territories, analyzing potential opportunities, and establishing a strong local presence.
  • Led organizational restructuring initiatives to improve overall efficiency, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.

Account Manager

GMFS
01.2016 - 01.2018
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.

Account Manager

Guardian
03.2012 - 01.2016
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Generated advertising brochure for vendor use.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built diverse and consistent sales portfolio.

Education

Bachelor of Science - Criminal Justice

Texas A&M University - Corpus Christi
Corpus Christi, TX
07.1992

Skills

  • Team Building and Motivation
  • Operations Management
  • Organizational Development
  • Capacity Planning
  • Workforce Planning
  • Facilities Management
  • Staff Management
  • Revenue Growth
  • Payroll Administration and Timekeeping
  • Staff hiring
  • Policy and Procedure Development
  • Lead Support Skills
  • Project Oversight

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemote

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefitsWork from home optionPersonal development programs

Software

Microsoft office

Adobe

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Interests

Walking

Running

Cooking for family

Timeline

Senior VP of Operations

AmeriDream Mortgage
01.2018 - Current

Account Manager

GMFS
01.2016 - 01.2018

Account Manager

Guardian
03.2012 - 01.2016

Bachelor of Science - Criminal Justice

Texas A&M University - Corpus Christi

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Colleen MerolaOperations Manager