Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Colleen Mitchell

Fort Stewart,GA

Summary

Compassionate and dedicated In Home Health Nurse with a proven track record at Northwestern Electric Cooperative. Skilled in medication administration and HIPAA compliance, I excel in building trust with patients while enhancing their comfort. My strong problem resolution and active listening abilities ensure high-quality care and patient satisfaction.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

In Home Health Nurse

Self-employeed
03.2016 - 08.2017
  • Administered medications and treatments according to established protocols.
  • Monitored patient vital signs and reported changes to family.
  • Provided compassionate care, enhancing patient comfort and well-being.
  • Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
  • Delivered high-quality in-home nursing services, maintaining a safe and comfortable environment for patients.
  • Administered medications and treatments as prescribed by physicians.
  • Assessed patients' health status and developed individualized care plans to suit needs.
  • Assisted patients with activities of daily living to promote independence.

Cold Deli Clerk

Giant Eagle
09.2014 - 04.2016
  • Operated slicing equipment to prepare deli meats and cheeses for display.
  • Ensured product quality through regular inventory checks and proper storage techniques.
  • Assisted customers with product selection, providing knowledgeable recommendations on deli offerings.
  • Maintained cleanliness and organization of the deli section to meet health and safety standards.
  • Trained new employees on food safety practices and operational procedures in the deli area.
  • Developed strong relationships with regular customers by remembering their preferences and offering personalized service.
  • Offered samples of new or featured products to customers, driving interest and boosting sales potential.
  • Supported store cleanliness initiatives by regularly sanitizing surfaces and equipment used in food preparation areas.
  • Provided excellent communication skills when interacting with customers, coworkers, and management staff.
  • Increased sales by offering product recommendations based on customer preferences and dietary restrictions.
  • Maintained a clean and organized work area, ensuring compliance with health and safety regulations.
  • Enhanced customer satisfaction by providing efficient and courteous service at the cold deli counter.
  • Prepared custom sandwich orders, meeting individual customer needs while maintaining quality standards.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Server

Dairy Supreme
05.2014 - 09.2015
  • Provided exceptional customer service, ensuring positive experiences for all patrons.
  • Operated point-of-sale system accurately, processing transactions efficiently.
  • Maintained cleanliness and organization of serving area to meet health standards.
  • Developed knowledge of various ice cream flavors and toppings to enhance customer recommendations.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Handled cash transactions accurately, promoting trust between the business and its customers.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Collaborated with team members to maintain smooth operations during high-volume periods.
  • Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.

Intern

Northwestern Electric Cooperative
10.2013 - 05.2014
  • Developed comprehensive reports analyzing project outcomes and enhancing team performance.
  • Executed daily administrative tasks to streamline operations and improve workflow efficiency.
  • Collaborated with cross-functional teams to drive successful project implementations and foster communication.
  • Assisted in the development of process documentation to ensure consistency and compliance with standards.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

Busser

Riverside Inn B&b
04.2012 - 06.2013
  • Maintained cleanliness and organization of dining areas to enhance guest experience.
  • Assisted servers by promptly clearing and resetting tables during peak hours.
  • Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
  • Monitored inventory levels of utensils and supplies, facilitating efficient stock management.
  • Supported training of new bussers in restaurant protocols and service standards.
  • Implemented efficient table turnover strategies to optimize seating capacity during peak hours.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
  • Contributed to smooth restaurant operations by promptly resetting tables for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.

Education

High School Diploma -

Cambridge Springs JHSH
Cambridge Springs, PA

Bachelor of Science - Psychology

Colorado Technical University
Colorado Springs, CO
02-2027

Skills

  • HIPAA compliance
  • Medication administration
  • Care plan adherence
  • Regulatory compliance
  • Privacy and confidentiality
  • Meal preparation
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Problem resolution

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Timeline

In Home Health Nurse

Self-employeed
03.2016 - 08.2017

Cold Deli Clerk

Giant Eagle
09.2014 - 04.2016

Server

Dairy Supreme
05.2014 - 09.2015

Intern

Northwestern Electric Cooperative
10.2013 - 05.2014

Busser

Riverside Inn B&b
04.2012 - 06.2013

High School Diploma -

Cambridge Springs JHSH

Bachelor of Science - Psychology

Colorado Technical University

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