Colleen M Olbrich
Concord,NC
Summary
Level-headed Healthcare professional dedicated to providing quality patient care, companionship, and support. Remains calm and effective in difficult and stressful situations. Defuses stressful situations and manages behavioral needs with grace.
Overview
8
8
years of professional experience
Work History
Certified Nursing Assistant I
Concord Rehabilitation And Nursing Center
10.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Shopper
Instacart
09.2021 - Current
- Maintained high satisfaction ratings by completing orders quickly, making good selections and communicating when necessary.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up, when appropriate.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Delivered items in timely fashion and placed them in requested location while being respectful of property
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
COVID
03.2020 - 09.2021
- COVID pandemic caused restaurant at which I was employed to shut down
Server
Diamond Restaurant
04.2017 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
Server
Passion8
01.2017 - 08.2017
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated extensive knowledge of menu, wine and spirits.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Certificate - BLS/CPR For Healthcare
American Red Cross
Charlotte, NC10.2023
Certificate - Nurse Aide I
Rowan-Cabarrus Community College
Concord, NC11.2021
Associate of Science - Occupational Therapy Assistant
Central Piedmont Community College
03.2017
Skills
- Strong Work Ethic
- Problem Solving Skills
- Teamwork
- Working Well in High Pressure Situations
Education
Charlotte, NC,Concord, NC,Charlotte, NC
Contact
Concord, NC 28027
Timeline
Certified Nursing Assistant I
Concord Rehabilitation And Nursing Center
10.2024 - Current
Shopper
Instacart
09.2021 - Current
COVID
03.2020 - 09.2021
Server
Diamond Restaurant
04.2017 - 03.2020
Server
Passion8
01.2017 - 08.2017
Certificate - BLS/CPR For Healthcare
American Red Cross
Associate of Science - Occupational Therapy Assistant
Central Piedmont Community College
Certificate - Nurse Aide I
Rowan-Cabarrus Community College
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