Colleen Morgan
Customer Service
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
35
35
years of professional experience
Work History
Driver
Lyft
Midlothian, TX
10.2022 - 03.2023
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Achieved consistently high customer scores due to exceptional service.
- Picked up clients from specific locations to transport and drop off at destinations.
Ticketing Agent
American Airlines
Dallas, TX
07.2002 - 06.2022
- Provided customer service to travelers, including ticketing and seating assistance.
- Assisted in resolving customer complaints and inquiries related to ticketing services.
- Processed payments for tickets using a variety of payment methods such as cash, credit cards, and checks.
- Verified identification documents such as passports, driver's licenses, and visas.
- Confirmed reservations by entering passenger data into the system accurately.
- Issued tickets with correct information regarding flight times, destinations, and seat assignments.
- Resolved discrepancies between reservation systems to ensure accuracy of records.
- Provided passengers with boarding passes and travel documents according to airline regulations.
- Informed passengers about baggage allowances, restrictions, and fees associated with their flights.
- Advised customers on various options available when making changes or cancellations to their itineraries.
- Answered phone calls from customers seeking assistance with ticketing issues or questions.
- Assisted in troubleshooting problems encountered during the check-in process at airports or other locations.
- Maintained knowledge of current flight schedules for all airlines served by the company.
- Utilized computer software programs for booking flights and managing reservations.
- Ensured that airport security requirements were met prior to issuing tickets.
- Compiled reports on daily sales activity for management review.
- Collaborated with other departments within the organization to coordinate scheduling needs.
- Performed administrative duties such as filing paperwork and updating customer profiles.
- Maintained up-to-date knowledge of airline rules and regulations related to ticketing services.
- Sold, printed and issued [Type] tickets to customers following all applicable guidelines.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Printed itineraries and tickets for average of [Number] passengers each day.
Education
Business - Special Effects
Pasadena City College
Pasadena, CA06.1981
High School Diploma -
Is arcadia high school
Arcadia, CA06.1979
Timeline
Driver
Lyft
10.2022 - 03.2023
Ticketing Agent
American Airlines
07.2002 - 06.2022
Business - Special Effects
Pasadena City College
High School Diploma -
Is arcadia high school
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