Colleen Morgan
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Catering Assistant
Real Prep Meal Prep Inc.
05.2024 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
Florist Assistant
Road Warrior Florists
02.2022 - 02.2024
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment for all staff members.
- Collaborated with team members on large projects, contributing to successful completion of orders on time and within budget constraints.
- Prepared incoming flower stocks for inclusion in arrangements, bouquets and Type.
- Maintained high standard of organization and cleanliness of store premises.
DRIVER
Lyft
10.2022 - 03.2023
- Delivered packages to customers in a timely and efficient manner
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition
- Maintained accurate logs of vehicle inspections and repair status
- Participated in training sessions regarding safe driving practices and defensive driving techniques
- Achieved consistently high customer scores due to exceptional service
- Picked up clients from specific locations to transport and drop off at destinations.
TICKETING AGENT
American Airlines
07.2002 - 06.2022
- Provided customer service to travelers, including ticketing and seating assistance
- Assisted in resolving customer complaints and inquiries related to ticketing services
- Processed payments for tickets using a variety of payment methods such as cash, credit cards, and checks
- Verified identification documents such as passports, driver's licenses, and visas
- Confirmed reservations by entering passenger data into the system accurately
- Issued tickets with correct information regarding flight times, destinations, and seat assignments
- Resolved discrepancies between reservation systems to ensure accuracy of records
- Provided passengers with boarding passes and travel documents according to airline regulations
- Informed passengers about baggage allowances, restrictions, and fees associated with their flights
- Advised customers on various options available when making changes or cancellations to their itineraries
- Answered phone calls from customers seeking assistance with ticketing issues or questions
- Assisted in troubleshooting problems encountered during the check-in process at airports or other locations
- Maintained knowledge of current flight schedules for all airlines served by the company
- Utilized computer software programs for booking flights and managing reservations
- Ensured that airport security requirements were met prior to issuing tickets
- Compiled reports on daily sales activity for management review
- Collaborated with other departments within the organization to coordinate scheduling needs
- Performed administrative duties such as filing paperwork and updating customer profiles
- Maintained up-to-date knowledge of airline rules and regulations related to ticketing services
- Sold, printed and issued [Type] tickets to customers following all applicable guidelines
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Printed itineraries and tickets for average of [Number] passengers each day.
Education
Business -
Pasadena City College
Pasadena, CAHigh School Diploma -
Is arcadia high school
Arcadia, CA06.1979
Skills
- Reliability and punctuality
- Team Management
- Chef support
- Inventory Monitoring
- Allergen awareness
- Food Safety
- Cooking
- Portion Control Understanding
- Food presentation
Timeline
Catering Assistant
Real Prep Meal Prep Inc.
05.2024 - Current
DRIVER
Lyft
10.2022 - 03.2023
Florist Assistant
Road Warrior Florists
02.2022 - 02.2024
TICKETING AGENT
American Airlines
07.2002 - 06.2022
Business -
Pasadena City College
High School Diploma -
Is arcadia high school
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