Open To Work
Colleen Naus
Founder - Operator
Carlsbad,CA
Summary
Dynamic team leader with a proven track record in performance monitoring, work delegation, and team motivation. Trusted point person across client alignment, production, and operational management. Skilled in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Founder & Director
pillarPERFORMANCE, Inc.
Carlsbad, CA
08.2006 - Current
- Defined brand vision and established business model for new startup.
- Managed a wellness facility, merging personal training with Pilates and overseeing all operational aspects.
- Directed scheduling, client experience, billing processes, vendor relations, and P&L oversight.
- Supervised and coached eight instructors on client engagement and retention.
- Cultivated relationships with over 150 clients through proactive communication.
- Developed daily operational processes, record-keeping systems, and marketing strategies.
- Crafted detailed client journeys encompassing intake, assessment, planning, and follow-up.
- Addressed customer inquiries or complaints swiftly to enhance satisfaction.
Team Leader
Metamorphosis
San Diego, California
10.2021 - Current
- Coordinated schedules, protocol adherence, participant flow, and professional interactions for 10-person team during high-pressure events.
- Supervised EEG equipment operation across over 1,000 recordings, ensuring data quality and accuracy.
- Maintained comprehensive documentation in collaboration with analysis scientists to support data integrity.
- Liaised between researchers, ops manager, team members, and participants to facilitate communication and understanding.
- Trained volunteers and staff on consent protocols, equipment handling, and data standards compliance.
- Collaborated with various teams to achieve the successful completion of research study goals.
- Ensured compliance with regulations governing data collection methods utilized in studies.
Education
College - Dance/Wellness
Colorado State University
Fort Collins, COSkills
- Team leadership and coordination
- Client relationship management
- Operational oversight
- Team mentoring and training
- Organizational structuring
- Effective communication
- Problem solving
- Strategic thinking
Affiliations
• Facilitator, Meditation Group: inspired by Dr. Joe Dispenza's work; supports UCSD researcher Dr. Hemal Patel’s science exploration.
• Mentor, Big Brothers Big Sisters: eight years of one-to-one youth mentorship.
• Hospice Vigil Volunteer: weekly visits; active in the No One Dies Alone program.
Certification
• HeartMath Institute — Resilience Advantage Trainer, 2022
• STOTT Pilates — Certified Advanced Pilates Instructor, 2003
• National Academy of Sports Medicine — Certified Personal Trainer, 2003
Work Preference
Work Type
Part TimeContract WorkLocation Preference
RemoteHybridTimeline
Team Leader
Metamorphosis
10.2021 - Current
Founder & Director
pillarPERFORMANCE, Inc.
08.2006 - Current
College - Dance/Wellness
Colorado State University
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