Summary
Overview
Work History
Education
Skills
Timeline
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Colleen Niebauer

Columbus,Michigan

Summary

Dynamic Office Manager with proven expertise at Niebauer Trucking & Exc., excelling in inventory control and customer service. Skilled in QuickBooks and relationship building, I successfully managed office budgets and resolved client inquiries, enhancing operational efficiency and maintaining high satisfaction ratings. Committed to achieving excellence in all endeavors.

Overview

19
19
years of professional experience

Work History

Office Manager

Niebauer Trucking & Exc.
Columbus, MI
06.2007 - Current
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • I send out weekly invoices and receivables.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed office budget to handle inventory, postage and vendor services.
  • Used judgment and initiative in handling confidential matters and requests.
  • I use QuickBooks for our quarterly reports, and I work with our accountant for end-of-year taxes.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.

EBay Seller

Self Employed Web
Columbus, Michigan
08.2019 - 01.2023
  • Created detailed product listings with photographs, descriptions, and prices.
  • Provided technical support for buyers regarding usage of their purchased products.
  • Negotiated with suppliers to obtain favorable terms for purchasing bulk quantities of merchandise.
  • Monitored inventory levels and updated stock availability on eBay.
  • Responded to customer complaints and disputes in a timely manner.
  • Created discounts and promotions aimed at increasing sales volume.
  • Leveraged eBay tools such as Best Offer and Buy It Now to maximize profits.
  • Maintained high feedback ratings from customers by responding quickly to questions and problems.
  • Composed descriptions of merchandise for posting to online storefronts, auction sites and other shopping Web sites.

Asst. Manager

Marathon Oil
Metamora, MI
01.2006 - 06.2007
  • Communicated regularly with customers to gain insights into their needs.
  • Created reports on sales trends, inventory levels, and financial data.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Maintained up-to-date knowledge of company products and services.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Implemented quality control measures to uphold company standards.

Education

High school or equivalent - Business/General

Waterford Mott High School
Waterford, Michigan
06.1987

Skills

  • QuickBooks
  • Microsoft Word
  • General Computer Knowledge
  • Customer Service
  • Management
  • Teamwork
  • Billing
  • Clear oral/written communication
  • Relationship building
  • Travel coordination
  • Organizational skills
  • Account reconciliation
  • Inventory control
  • Mail handling
  • Bookkeeping

Timeline

EBay Seller

Self Employed Web
08.2019 - 01.2023

Office Manager

Niebauer Trucking & Exc.
06.2007 - Current

Asst. Manager

Marathon Oil
01.2006 - 06.2007

High school or equivalent - Business/General

Waterford Mott High School

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Colleen Niebauer