Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Generic

Colleen Nordheim

Los Gatos,CA

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Focused Scheduling Coordinator adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

8
8
years of professional experience

Work History

Office Manager

California Closets
03.2019 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Launched quality assurance practices for each phase of development
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Reported to senior management on organizational performance and progress toward goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Scheduling Coordinator

California Closets
04.2017 - 03.2019
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Forecasted production schedules and adjusted plans to accommodate changes in demand.
  • Created and implemented tracking systems to monitor progress and meet deadlines.
  • Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Liaison

California Closets
04.2015 - 04.2017
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Implemented and developed customer service training processes.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved accounting, service and delivery concerns.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Cross-trained and backed up other customer service managers.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Developed and updated databases to handle customer data.

Education

No Degree -

West Valley College
Saratoga, CA
2015

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Los Gatos High School
2011

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Budget management including expense reports
  • Calendar management for our designers and our installers (Totaling 28 employees)
  • Organize and review elevations/plans, installation notes, client notes, designer notes for coordinating installations
  • Strong leadership skills as well as customer service skills
  • Working with multiple departments on a project to meet deadlines
  • Quick learner and am used to adapting, I write detailed notes, so I have minimal questions to ask later
  • Project Management
  • Written Communication
  • Workflow Planning
  • Customer Relations
  • Licensing Requirements

Accomplishments

  • Successfully assumed dual responsibilities by covering two job roles for over 6 months during a colleague's extended sick leave.
  • Tragically, upon her passing, I was entrusted with her role as a result of my dedication and demonstrated competence in managing her responsibilities.
  • Developed comprehensive Standard Operating Procedures (SOPs) to streamline and optimize processes across multiple departments.
  • Collaborated with cross-functional teams to identify inefficiencies, design process flows, and establish best practices.
  • Implemented SOPs resulting in improved operational efficiency, consistency, and compliance within the organization.

Hobbies

1. Gardening:

  • Passionate gardener with a focus on cultivating and maintaining a variety of plants, demonstrating dedication, patience, and attention to detail.
  • Skilled in horticultural practices and sustainable gardening techniques.


2. 3D Printing:

  • Enthusiastic 3D printing enthusiast proficient in designing and producing intricate 3D models using .
  • Demonstrated ability to troubleshoot and optimize 3D printing processes for precision and efficiency.

Timeline

Office Manager

California Closets
03.2019 - Current

Scheduling Coordinator

California Closets
04.2017 - 03.2019

Customer Service Liaison

California Closets
04.2015 - 04.2017

No Degree -

West Valley College

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Los Gatos High School

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Colleen Nordheim