Summary
Overview
Work History
Education
Skills
Timeline
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Colleen O'Brien

College Station,TX

Summary

Proven multitasker and relationship builder, I enhanced customer retention and safety standards at DSRec through vigilant monitoring and cultural sensitivity. Achieved significant improvements in team dynamics and event coordination at Invited Clubs, showcasing exceptional organizational skills and a commitment to workplace safety.

Overview

2
2
years of professional experience

Work History

Country Club Pool Desk Attendant

Invited Clubs
05.2024 - 08.2024
  • Enhanced customer satisfaction by providing efficient and friendly service at the front desk.
  • Contributed to positive team dynamics by assisting colleagues with tasks when necessary, fostering a collaborative work environment.
  • Increased efficiency by monitoring inventory levels of supplies used at the front desk regularly.
  • Supported event planning efforts by coordinating room bookings and providing essential information to organizers as needed.
  • Resolved guest issues promptly and professionally, ensuring positive feedback and return visits.
  • Facilitated smooth communication between departments to address guest needs effectively.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Camp Counselour

KE Camps
05.2023 - 08.2023
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
  • Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
  • Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
  • Assisted with maintenance and upkeep of campgrounds to promote clean environment.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
  • Kept accurate records of each camper''s medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.

Lifeguard

DSRec
05.2022 - 09.2022
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Provided friendly customer service to guests and addressed concerns.
  • Attentively monitored swimmers to identify distress.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
  • Reduced the number of rule violations with clear signage and consistent enforcement of policies.

Education

BBA - Business

Texas A&M University
College Station, TX
05.2028

Skills

  • Cultural Sensitivity
  • Multitasking proficiency
  • Workplace Safety
  • Building Relationships

Timeline

Country Club Pool Desk Attendant

Invited Clubs
05.2024 - 08.2024

Camp Counselour

KE Camps
05.2023 - 08.2023

Lifeguard

DSRec
05.2022 - 09.2022

BBA - Business

Texas A&M University

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Colleen O'Brien