Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Colleen O'Brien

Kingsburg,CA

Summary

Competent Telecommunications Technician bringing 15 years of experience installing voice, data, and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Route Driver

MedSpeed
06.2023 - 12.2023
  • Duties include using company vehicle and scanner to pick up items going to main hospital to deliver, picking up items going to satellite clinics for drop off and picking up returning items for hospital to deliver while safely navigating traffic and weather conditions
  • Immediately addressed problems with customers to promote speedy resolution.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.

Pharmaceutical Courier

Michaels Messenger Service
01.2021 - 01.2023
  • Responsible for transporting pharmaceuticals in a vital, time-sensitive window as directed by the receiving party
  • Required training and compliance with OSHA, IATA, TSA, and HIPAA regulations and knowledgeable in the correct handling and transport of ambient, refrigerated, and frozen specimens
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries at up to 20 separate facilities every day

Watercraft Operator

United States Army Reserve
01.2007 - 01.2019
  • Trained to operate and maintain lifeboats and vessel fire-fighting equipment, stand lookout and perform helm watches, and operate Class B vessels
  • Responsible for navigation, cargo operations, and supervising other Soldiers on Army watercraft
  • Knowledgeable in the basics of seamanship and vessel operations on 4 different types of vessels, using electronic positioning systems, handheld navigation devices, and traditional watch standing procedures
  • Performed inspections to complete regular and preventive maintenance on safety and deck machinery equipment, keeping optimal functionality, performance, and durability for each piece of equipment under care.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Oversaw 4 crew members on daily basis, verifying safety compliance, maintenance management and general team member performance.

Communications Technician

Comcast, Xfinity
07.2007 - 02.2017
  • Accurately read, understood and carried out written instructions.
  • Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Followed standards and procedures to maintain safe work environment.
  • Installed and maintained systems and analyzed users' needs.

Communications Specialist

United States Army
08.1996 - 12.2006
  • Supervises, plans and executes the installation, operation, and maintenance of all signal support systems to include local area and wide area networks and routers
  • Directed units signal training and provide technical advice and assistance
  • Developed and executed communications security management (COMSEC) policies and guidelines as higher echelon COMSEC custodian during combat deployment
  • Managed automation setup, accountability, distribution and troubleshooting of information systems and devices
  • Served as a leader of up to as many as 10 soldiers responsible for their training and welfare

Education

High School Diploma -

Evergreen High School
Vancouver, WA
06.1996

Skills

  • Teamwork

  • Effective Communication

  • Continuous improvement

  • Warehouse experience

  • Leadership

  • Mentoring

  • Computer skills

  • Supervising experience

  • Mechanical knowledge

  • Time management

  • Excellent customer service

Certification

Driver's License, 01/04/2025, 04/24/29

Timeline

Route Driver

MedSpeed
06.2023 - 12.2023

Pharmaceutical Courier

Michaels Messenger Service
01.2021 - 01.2023

Communications Technician

Comcast, Xfinity
07.2007 - 02.2017

Watercraft Operator

United States Army Reserve
01.2007 - 01.2019

Communications Specialist

United States Army
08.1996 - 12.2006

High School Diploma -

Evergreen High School

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Colleen O'Brien