Colleen O'Donnell
Billings,MT
Summary
Proven Patient Flow Specialist from Billings Clinic Hospital, adept in resource allocation and quality assurance, enhanced patient care through expert management of documentation and system installations. Demonstrated adaptability and teamwork, significantly improving customer relations and operational efficiency. Skilled in Excel, Word, PowerPoint, and Cerner, embodying technical communication and organizational prowess.
Overview
27
27
years of professional experience
Work History
Patient Flow Specialist
Billings Clinic Hospital
02.2008 - Current
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
CNA
Billings Clinic Hospital
06.2006 - 03.2008
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
CNA
Gallatin County Rest Home
05.2001 - 05.2006
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
CNA
Wibaux County Nursing Home
05.1997 - 05.2001
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Associate of Science - Nursing
MSU Northern
Lewistown, MT05.2013
Skills
- Resource Allocation
- Quality Assurance
- Expert in Excel, Word, Powerpoint, Cerner
- Documentation Management
- System installations
- Management collaboration
- Technical communication
- Organizational Skills
- Adaptability
- Teamwork and Collaboration
- Customer Relations
- Emergency Response
Timeline
Patient Flow Specialist
Billings Clinic Hospital
02.2008 - Current
CNA
Billings Clinic Hospital
06.2006 - 03.2008
CNA
Gallatin County Rest Home
05.2001 - 05.2006
CNA
Wibaux County Nursing Home
05.1997 - 05.2001
Associate of Science - Nursing
MSU Northern
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