Colleen O'Hanlon
Prospect
Summary
Proven leader with extensive experience in bar management at Victorian House Restaurant, adept at fostering customer loyalty and exceeding sales goals through expert inventory management and staff training. Skilled in maintaining health and safety standards, with a dynamic personality that enhances guest interactions and team morale. Achieved significant improvements in operational efficiency and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Bar Manager/Bartender/Waitress Supervisor
Victorian House Restaurant
04.2016 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Training new staff members
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Customer service by training staff, overseeing operations, and resolving issues.
- Organized charity events at the venue
- Liquor ordering
- Inventory
- Scheduled staff
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Webster Bank
Webster Bank
06.2014 - 06.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Veterinary Assistant/Receptionist
Prospect Veterinary Clinic
11.2002 - 06.2013
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors
- Front office /talking appointments
- Kennel attendent
- Dog Walker
Education
Medical Assistant - Medical Assisting
Stone Academy - Waterbury
Waterbury, CT06.2012
High School Diploma -
Sacred Heart High School
Waterbury06.2001
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Bar Management
- Inventory Management
- Staff Scheduling
- Organizational ability
- Health codes compliance
- Guest Interaction
- Outgoing Personality
- Safety awareness
Timeline
Bar Manager/Bartender/Waitress Supervisor
Victorian House Restaurant
04.2016 - Current
Webster Bank
Webster Bank
06.2014 - 06.2016
Veterinary Assistant/Receptionist
Prospect Veterinary Clinic
11.2002 - 06.2013
Medical Assistant - Medical Assisting
Stone Academy - Waterbury
High School Diploma -
Sacred Heart High School
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