Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colleen Olson

Minnetonka,MN

Summary

Customer success and operations professional with 20+ years of experience supporting client and partner relationships, service operations, and internal teams. Proven background in high-volume client support, CRM administration, process improvement, and small-team leadership. Highly adaptable, dependable, and proactive in learning new systems to support organizational goals and operational efficiency. Seeking a supportive, team-oriented role focused on coordination and operations.

Overview

25
25
years of professional experience

Work History

Partner Services Manager

Living Word Christian Center
Brooklyn Park, USA
11.2022 - 01.2026
  • Coordinated donor/client services; managed phone support, mail processing, case resolution, and CRM updates
  • Supported leaders and teams with workflow coordination, task tracking, prioritization, and inbox management
  • Executed donor/client journeys and partner communications with fundraising and media teams
  • Maintained SOPs and documentation to support onboarding and training
  • Provided small-team leadership and peer coaching (1–4 staff)
  • Supported two CRM migrations (data validation, UAT testing, workflow updates, adoption support)
  • Assisted with YouTube, social media, and basic video editing (Adobe Premiere Pro)
  • Quickly learned new tools and AI-assisted workflows to improve clarity and turnaround
  • Faith-Based Nonprofit Media & Church Planting Ministry | Administrative, Operational, and Donor/Client Support

Education

College Coursework - Business undergraduate study

St. Cloud State University
St. Cloud, MN

Skills

  • Operations support and coordination
  • Donor and client services
  • CRM data management
  • Workflow optimization
  • Documentation and SOP development
  • Training and onboarding facilitation
  • Cross-team collaboration
  • AI documentation assistance
  • Microsoft Office proficiency
  • Basic Adobe Premiere Pro skills
  • Social media and YouTube support
  • Time management strategies
  • Problem-solving abilities

Timeline

Partner Services Manager

Living Word Christian Center
11.2021 - 01.2026

College Coursework - Business undergraduate study

St. Cloud State University
Colleen Olson