Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colleen Otis

Hingham,MA

Summary

Enthusiastic pathfinder eager to transition to an exciting and emerging industry. Working in the Human Services sector for over 20 years in varied and progressive roles has provided immense experience in learning techniques, understanding and in becoming a successful leader. The fundamental skills I have developed translate across professions. I am highly motivated to learn, grow and excel in the cannabis industry.

Overview

19
19
years of professional experience

Work History

Program Coordinator

Heading Home, Inc
03.2016 - Current
  • Performs in-depth assessments to determines immediate client concerns regarding financial, legal, mental health, substance abuse, employment, and healthcare.
  • Completes monthly reports in Department of Housing and Urban Development database regarding shelter compliance, safety, crisis, and financial records for State funding.
  • Completes full inventory on all shelter and resident needs on a bi-weekly basis. Includes submitting all current inventory into the organizational database, determining the current needs of the shelter based on inventory and projections of shelter capacity level and corresponding staffing needs, and submitting inventory order into the organizational database, ensure accurate receipt of supplies including submitting all details and order receipts into the organization database.
  • Establishes shelter programs and services in accordance with rules and regulations of Department of Housing and Urban Development.
  • Completes detailed data documenting client goal progress including measurable outcomes in the organizational database on a weekly and monthly basis.
  • Supervise, interview, train and evaluate shelter house managers who provide direct care on a 24-hour basis to ensure appropriate service delivery for clients of the program.

Division Manager

Cooperative for Human Services, Inc
05.2011 - 03.2016
  • Oversees all aspects for seven residential mental health homes, including managing the residential program managers.
  • Responsible for the development of and implementation of clinical behavioral plans and assessments.
  • Meets deadlines on administrative paperwork.
  • Administrative paperwork includes monitoring and reporting all program spending and adhering to budget limits; keeping accurate employee records; completing bi-monthly residential payrolls; completing monthly monitoring reports.
  • Supervise, interview, train, and evaluate a staff of 25 on a continued basis.

Quality Improvement Coordinator

Institute, Inc
02.2007 - 05.2011
  • Completed Quality Improvement measures for designated divisions which include over one hundred residential homes, five Day Habilitations, and two Employment Training Centers.
  • These measures included maintaining State Survey and Certifications as well as DPH regulations as well as work with designated team to develop and implement a program-specific outcome management system.
  • Conducted independent audits documenting the results in written reports that detailed findings and recommendations.
  • Prepared and presented oral presentation of the findings and recommendations.
  • Completed internal investigations as assigned in accordance with agency policies and procedures.
  • Conducted follow-up as needed regarding program evaluations and safety/risk management data/trends, assisted programs as needed on performance improvement projects, and develops Quality Improvement measures.

Education

Bachelor's Degree - Psychology

University Of Massachusetts - Boston
Boston, MA
06.1997

Skills

  • Team Leadership
  • Report Generation
  • Hiring and Recruitment Knowledge
  • Data management familiarity
  • Process improvements
  • Effective leader
  • Understanding of human resources

Timeline

Program Coordinator

Heading Home, Inc
03.2016 - Current

Division Manager

Cooperative for Human Services, Inc
05.2011 - 03.2016

Quality Improvement Coordinator

Institute, Inc
02.2007 - 05.2011

Bachelor's Degree - Psychology

University Of Massachusetts - Boston

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