COLLEEN O'TOOLE
Napa,CA
Summary
Well-qualified manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
37
37
years of professional experience
1
1
Certification
Work History
On Site Resident Property Manager
USA Properties Management
02.2023 - Current
- Monitor and maintain compliance for Affordable Housing under CTAC regulations for FHA and Housing Authority, including being inspection ready as required. Responsible for 117 units.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Streamlined rent collection process, ensuring timely payments and minimizing delinquencies.
- Organized community events for residents to encourage engagement and build positive relationships among neighbors.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant and resident.
- Provided excellent customer service by addressing tenant inquiries or concerns promptly and professionally.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Managed financial aspects of the property, including budgeting, expense tracking, and reporting to owners or investors.
- Responsible for reviewing vendor contracts, creating Bid Comparisons, and overseeing site projects
- Knowledgeable in computer applications: Microsoft Office, Outlook calendar, Spectrum Compliance, Work Number, Yardi Voyager including P2P and Marketplace, and Rentcafe.
On Site Resident Property Manager
Burbank Housing Corporation
06.2018 - 02.2023
- Monitor and maintain compliance for affordable housing under CTAC, FHA, HUD, and USDA regulations. Responsible for 60 units across two separate properties.
- Knowledgeable in computer applications: Microsoft Office, Outlook calendar, RentGrow, Work Number, Yardi, Paycom, and Ring In phone system.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Organized community events for residents to encourage engagement and build positive relationships among neighbors.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maximized rental income while minimizing expenses through effective planning and control. Followed up on delinquent tenants and coordinated collection procedures.
- Enhanced curb appeal of the property through regular landscaping, common area upkeep, and exterior painting projects as needed.
- Ensured compliance with all federal, state, and local laws related to housing discrimination or fair housing practices by staying current on regulations updates.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Managed staff members such as leasing agents, maintenance personnel, or administrative support professionals effectively to meet performance goals consistently.
- Generated professional networks by engaging in professional, industry and government organizations.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Property Manager
Burbank Housing Corporation
06.2018 - 02.2023
- Assisted on-site manager with all documentation, work orders, re-certifications, phone appointments, walk-in customer service, and wait list processing
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Handled tenant complaints promptly and appropriately, coordinated maintenance schedule, and other support services for 95 units.
Manager of Administrative Services
Kaiser Permanente Laboratory
02.1998 - 02.2018
- Worked with two collaborating unions; Local 20 and SEIU 250 and maintained working knowledge of contractual requirements.
- Knowledgeable in computer applications: TIME, PS3 Scheduling, My Schedule, OneLink, EPIC KP Health Connect, KP Vault, Lotus Notes, Outlook, RILIS Millennium, and Microsoft Office package.
- Maintained strict confidentiality when handling sensitive information related to HIPAA, personnel matters or company financial data.
- Organized company events including seminars, conferences, and team-building activities to promote healthy work culture.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and reviewed salaries for staff.
- Initiated workflow optimization efforts, resulting in improved project efficiency and reduced processing time. Gained strong leadership skills by managing projects from start to finish
- Completed bi-weekly payroll for 105 employees.
- Acted as a team leader for day-to-day operations, working efficiently in group projects, delegating tasks and providing feedback.
- Excellent communication skills, both verbal and written.
- Served as liaison between departments, fostering collaboration through timely communications regarding shared resources or projects requiring inter-departmental cooperation.
Administrative Assistant
Vanguard Security Services
01.1989 - 01.1998
- Bonded and licensed Security Guard under BSIS.
- Responsible for Security Services at both Santa Rosa and San Rafael Kaiser Permanente hospital locations.
- Completed forms, reports, logs, and records to quickly handle all documentation for security incidents.
- Regular security duties included new employee presentations, CCTV system monitoring, and building patrols as required
Assistant Manager
Covy-Tucker Hill
01.1987 - 01.1989
- Opened and closed location and monitored shift changes to maximize business success.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Trained and assisted with show dogs and kennel operations.
- Created employee schedules to align coverage with forecasted demands.
Education
CAM Certified Apartment Manager - Property Management
NAA
California11.2022
NCCT Phlebotomy Program -
Empire College
Santa Rosa, CA07.2017
Business Administration and Law, Accounting
Santa Rosa Jr. College
01.1998
Columbus High School
01.1986
Skills
- Financial budgeting and reporting
- Employee Motivation and Guidance with emphasis on team building
- Exceptional oral and written communication skills
- Decision-Making
Certification
- CERTIFIED APARTMENT MANAGER, 2456724-7781, 11/01/2022, current
- USDA RURAL DEVELOPMENT CERTIFIED MANAGER, 16, 2018
- NATIONAL CERTIFIED PHLEBOTOMY TECHNICIAN, 997727, 08/01/2019, current
Hobbies and Interests
- ART
- MUSIC
- TRAVEL
- PHOTOGRAPHY
- REAL ESTATE
Timeline
On Site Resident Property Manager
USA Properties Management
02.2023 - Current
On Site Resident Property Manager
Burbank Housing Corporation
06.2018 - 02.2023
Assistant Property Manager
Burbank Housing Corporation
06.2018 - 02.2023
Manager of Administrative Services
Kaiser Permanente Laboratory
02.1998 - 02.2018
Administrative Assistant
Vanguard Security Services
01.1989 - 01.1998
Assistant Manager
Covy-Tucker Hill
01.1987 - 01.1989
CAM Certified Apartment Manager - Property Management
NAA
NCCT Phlebotomy Program -
Empire College
Business Administration and Law, Accounting
Santa Rosa Jr. College
Columbus High School
Similar Profiles
Rhonica PettyRhonica Petty
Realtor Sales Associate at Trust Properties USARealtor Sales Associate at Trust Properties USA
ISAAC TRUJILLOISAAC TRUJILLO
Assistant to the CEO at DAS Accounting And Tax Services USA/FPG PropertiesAssistant to the CEO at DAS Accounting And Tax Services USA/FPG Properties
Armando VazquezArmando Vazquez
Maintenance Technician at USA Properties /Vintage CrestMaintenance Technician at USA Properties /Vintage Crest
Edgar SaldivarEdgar Saldivar
Crew Member at MacdonalsCrew Member at Macdonals
Carrington Alexandra ThompsonCarrington Alexandra Thompson
Hair Expert at Self EmployedHair Expert at Self Employed