Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Continuing Education
Presentations
Publications
Pianist by trade and adding music therapy when helpful.
Timeline
Generic

Colleen Paxton

Clinical Director, LPC-S, LMFT-S, CCTP, CFTP
Houston,Texas

Summary

Clinical Director for 9 years whose focus is on patient care and representing the patient in interactions with family and support system. A dedicated systems family therapist and committed to helping others understand the unique needs of the patient with mental problems and symptoms. Certified trauma professional in Clinical and Family Therapy. Thrives off of giving presentations, speaking at conferences, educating lay people, educating staff in important topics such as suicide prevention, depression, trauma, self-injurious behaviors, and child and adolescent development. Family therapy can be a key in getting better or understanding the issues for better insight and growth.

Overview

23
23
years of professional experience
2
2

Licenses

2
2

Certifications

Work History

Director of Clinical Services for Inpatient

West Oaks Psychiatric Hospital
Houston, TX
10.2012 - 12.2023
  • Successfully completed 3 JHACO accreditations with no inpatient clinical findings; Successfully completed 2 CARF accreditations.
  • West Oaks AMSR trainer
  • Supervisor of 12-14 Masters’ level students per semester for their required practicum hours from 17 colleges and universities
  • This training program helps to train those pursuing licensure as licensed LMSWs, LPC’s, and LMFTs.
  • Enhanced interdisciplinary collaboration for better patient care through regular team meetings and effective communication strategies
  • Improved patient outcomes by implementing evidence-based clinical practices and protocols
  • Optimized resource allocation by conducting thorough analyses of staffing needs and adjusting schedules accordingly
  • Streamlined clinical processes, resulting in reduced wait times and increased patient satisfaction
  • Developed comprehensive training programs for new hires, ensuring strong foundation in clinical knowledge and skills
  • Established key performance indicators to monitor the effectiveness of clinical services, making data-driven decisions for continuous improvement
  • Ensured compliance with all regulatory requirements by maintaining up-to-date knowledge of industry standards and best practices
  • Cultivated culture of excellence by promoting ongoing professional development opportunities for staff members
  • Championed patient-centered care, soliciting feedback from patients and families to inform service improvements
  • Evaluated program effectiveness using data analytics tools, identifying areas requiring targeted interventions for improved results
  • Fostered positive relationships with external partners such as insurance providers, community organizations, or other hospitals to strengthen continuum of care for patients within network system
  • Served as expert resource for staff members, offering guidance on complex cases and supporting professional growth opportunities
  • Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions
  • Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs
  • Represented organization at all community events, answering questions, providing details and giving informative presentations
  • Interacted effectively with clinical staff and patients by using active listening and interpersonal skills
  • Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement
  • Developed comprehensive training programs for new hires, ensuring strong foundation in clinical knowledge and skills
  • Developed, implemented, revised, and evaluated policies and procedures
  • Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice
  • Facilitate hiring of qualified LMSWs, LPCs, and LMSWs personnel by interview applicants and making recommendations for employment

Patient Advocate and Clinician

West Oaks Hospital
08.2013 - 08.2014
  • Patient Advocate duties involved
  • Meeting with patients, parents, and caregivers whenever there was issue/complaint that was brought to attention.
  • Helped to improve communication between families and patients, with hope of educating families on how to better understand their loved ones.
  • Managed 8-10 calls or written letters per week. Resolved many customer concerns to offer best patient care. Followed up with letter to improve satisfaction.
  • Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options
  • Collaborated with healthcare providers to ensure timely, accurate, and compassionate care for patients
  • Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport
  • Educated patients on available resources and community programs, increasing their access to needed services
  • Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans
  • Organized educational workshops for patients on various health topics, promoting self-care and wellness strategies
  • Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations
  • Implemented best practices in patient advocacy through continuous professional development initiatives
  • Identified opportunities for improvement in hospital policies that directly impacted patient experience
  • Acted as liaison between interdisciplinary team members regarding critical aspects of care plan
  • Established relationships with community partners which improved access for underserved populations
  • Worked effectively with staff from all departments to coordinate resolutions
  • Responded to patient concerns and questions with compassionate and knowledgeable service
  • Conducted regular follow-up with discharged patients to ensure successful transition into their home environment and address any concerns that may arise
  • Facilitated communication between patients, families and healthcare providers to support comprehension
  • Collected and analyzed patient feedback to evaluate quality of care
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment
  • Monitored patient progress and provided emotional support
  • Advocated for patient rights and access to support resources in healthcare settings
  • Collaborated with healthcare professionals to facilitate high-quality comprehensive care
  • Developed patient-centered care plans to meet individual needs
  • Engaged with patients to provide critical information
  • Resolved customer complaints using established follow-up procedures
  • Recommended service improvements to minimize recurring patient issues and complaints
  • Provided excellent customer service to patients and medical staff
  • Facilitated communication between patients and various departments and staff

LPC-S, LMFT Clinician

West Oaks Psychiatric Hospital
10.2012 - 07.2013
  • Adult and Adolescent units.

Clinical Director

Westbury Hospital PHP
11.2008 - 09.2012
  • Managed/Supervised 30 licensed therapists in a PHP programOversaw our facility through two CARF accreditations, two Medicare surveys, and one DNV accreditation.

LPC, LMFT, NCC

Deblin Health
01.2006 - 01.2009
  • Worked with Adolescents.

LPC Intern, LMFT Associate

Texas West Oaks Hospital
02.2004 - 02.2006
  • Adolescent Unit, Children’s Unit, CD Unit, and Adult Units.

Family therapist

DePelchin Children’s Center
01.2002 - 01.2003

Family therapist

Houston Galveston Institute
01.2001 - 01.2002

Education

Masters of Science in Psychology in Marriage and Family Therapy -

Our Lady of the Lake University
Houston, Texas
08.2003

LCDC graduate -

University of Houston
Houston, Texas
01.2000

Bachelor of Arts in Music - Music

University of Texas At Austin
Austin, Texas

Biola University
La Mirada, California

Skills

  • Best skill and effectiveness is trainings to general population on Treatment of Mentally Ill Patients, AMSR Training, and Suicide Prevention Training
  • Effective Communication
  • Active Listening
  • Decision Making
  • Resource Allocation
  • Team Building
  • Quality Improvement
  • Staff Development
  • Clinical Supervision
  • Conflict Resolution
  • Patient Safety
  • Clinical Leadership
  • Adaptability
  • Interpersonal Skills
  • Regulatory Compliance
  • Emotional Intelligence
  • Program Development
  • Critical Thinking
  • Patient Care
  • Developing Training Programs
  • Clinical Education
  • Employee Performance Evaluations
  • Direct Patient Care
  • HIPAA
  • Employee Training Program
  • Certified in CPR/AED
  • Patient Care Assessment

Certification

  • Certified Clinical Trauma Professional (CCTP), 2019
  • Certified Family Trauma Professional (CFTP), 2019
  • 20013, Licensed Professional Counselor Supervisor
  • 3474, Licensed Professional Counselor Supervisor
  • 200874, Licensed Marriage and Family Therapist Supervisor
  • 214700, National Board of Certified Counselors

Accomplishments

  • Member, Psi Chi, 2001
  • Member, Kappa Gamma Pi, 2002

Affiliations

  • Political Action Committee (PAC) Chairman, Texas Association for Marriage and Family Therapy Board, 01/01/04, 03/01/11
  • Board Member, Texas Association for Marriage and Family Therapy, 2001, 2004
  • President, Texas Student Association of TAMFT, 2001, 2004
  • Clinical Member, American Association for Marriage and Family Therapy (AAMFT)
  • Clinical Member, Texas Association for Marriage and Family Therapy (TAMFT)
  • Member, National Eating Disorders Association (NEDA)
  • Charter Member, Houston Galveston Institute Community

Continuing Education

  • Advanced Family and Divorce Mediation Training, 30 hour Court, Manousso Mediation Training &
    Alternative Dispute Resolution Services:, Solution2Conflict, April, 2025.
  • EMDR 40 hour training, ENDRIA, April, 2024, Ft Worth, Texas
  • Evolution of Psychotherapy Conference, Anaheim, CA, 12/01/17, 54
  • AAMFT National Conference, Ft. Worth, TX, 09/01/11, 24
  • Evolution of Psychotherapy Conference, Anaheim, CA, 12/01/09, 54
  • Neuroscience and the Brain, Las Vegas, CA, 10/01/09, 32
  • Evolution of Psychotherapy Conference, Anaheim, CA, 12/01/05, 54
  • Counseling Skills Conference, Las Vegas, NV, 09/01/02, 72

Presentations

  • Suicide Prevention, Colombia Severity Scale, West Oaks Hospital, monthly, 2025.
  • NAMI Galveston State Convention, December, 2023.
  • RAP Conference, DePelchin Center, Houston, TX, February, 2023.
  • Assessing and Managing Suicide Risk (AMSR), 04/01/17, West Oaks Hospital, 5 hours
  • Understanding the Mentally Ill Population and Their Trauma, 06/30/23, West Houston Assistance Ministries
  • Suicide Risk Training and Adverse Child Experience Training (ACE), 06/26/23
  • Introduction to Working with Psychiatric Patients, 06/19/23
  • Understanding Psychological Problems in Today’s Society, 06/05/23, The Harris Center
  • Suicide Prevention, 05/12/23, Fort Bend School District
  • How To Work with the CPS Populations, 09/01/22
  • Ethics in Gender Inequality, 06/01/22, Houston Community College
  • Understanding Self -Harm and Suicidal Ideation, 03/01/22, HISD Social Workers
  • Clinical Presentation, 03/25/22, Ankura
  • How to Raise Emotionally Healthy Children, 03/01/22, Katy School District
  • Helping Grandparents Raise Their Grandchildren, 02/01/22, RAP Conference, Depelchin Children’s Center
  • Achieving Mental Wellness During Uncertain Times, 04/01/21
  • Trauma Informed Care, 02/01/21, West Oaks Therapists
  • Intergenerational Trauma and Epigenetics, 03/09/20, HISD Social Workers
  • Intergenerational Trauma and Epigenetics, 02/19/20, United Way
  • Trauma Tract Training, 02/05/20
  • Self-Harm, 11/14/19
  • Mental Health Training for Groups, 11/05/19, West Oaks staff
  • Self-Injurious Behavior in Teens/Children from the Systemic View, 11/01/19, Katy ISD
  • Intergenerational Trauma and Epigenetics, 10/04/19, NAMI, Galveston
  • Mental Illness in A Church Setting, 07/14/19
  • Understanding Mental Illness in a Church/Religious Setting, 07/01/19
  • Trauma Presentation, 04/01/19, Houston Community Counselors (HCC)
  • The Importance of Mental Health in Families, 02/08/19, DePelcin Children’s Center
  • Understanding Child Development, 02/04/19, DePelchin Children’s Center
  • What Is Normal Teenage Behavior?, 11/27/18, Katy ISD
  • Transgenerational Trauma and impact of Epigenetic Research, 10/01/18, NAMI State Convention, Austin, Texas
  • Trauma Presentation for UHS Hospitals, 09/09/18
  • Understanding Suicide and Prevention, 09/01/18, Houston Community College
  • Understanding Child Development, 08/07/18, West Oaks Training for Staff
  • Introduction to Trauma Training, 07/25/18, West Oaks staff
  • De-Escalating An Aggressive Individual, 03/13/18
  • Depression in Teens and Adolescents, 01/30/18
  • Depression In Young People, 01/01/18, Pearland ISD
  • Self-Injury – Understanding the Triggers, 01/29/18
  • Treatment Planning for Clinicians, 01/15/18
  • Understanding Suicide in Teens, 11/27/17
  • Bullying, 10/04/17
  • Mental Illness, Depression in Teens and Adolescents, 06/17/16
  • Cutting and Self-Injurious Behaviors, 05/01/15, Alief School District
  • Identifying Self-Injurious Behavior in Adolescents, 04/15/15, Pearland ISD
  • The Brain and Psychotherapy, 08/16/13, West Oaks Hospital
  • The Effects of Spiritual Abuse on Recovery and Beyond, 04/03/12, The Council on Alcohol and Drugs, Houston
  • Traumatic Brain Injuries, 03/01/10, Harris County Psychiatric Center
  • Ethics, Values, and Laws When Working with Minors, 01/01/04, Texas Association for Marriage and Family Therapy Conference, Houston
  • Systemic Approaches to Eating Disorders, 01/01/03, Texas Association for Marriage and Family Therapy Conference, Dallas, Texas

Publications

Training Experiences In Family Therapy, Svensk Familie Terapi, (Swedish Family Therapy Magazine), 01/01/03, Stockholm, Sweden

Pianist by trade and adding music therapy when helpful.

Studied piano since age 4 and throughout college.  Studied in a conservatory in France and other opportunities to perform.  Was born with perfect pitch.  

Timeline

Patient Advocate and Clinician

West Oaks Hospital
08.2013 - 08.2014

Director of Clinical Services for Inpatient

West Oaks Psychiatric Hospital
10.2012 - 12.2023

LPC-S, LMFT Clinician

West Oaks Psychiatric Hospital
10.2012 - 07.2013

Clinical Director

Westbury Hospital PHP
11.2008 - 09.2012

LPC, LMFT, NCC

Deblin Health
01.2006 - 01.2009

LPC Intern, LMFT Associate

Texas West Oaks Hospital
02.2004 - 02.2006

Family therapist

DePelchin Children’s Center
01.2002 - 01.2003

Family therapist

Houston Galveston Institute
01.2001 - 01.2002

Masters of Science in Psychology in Marriage and Family Therapy -

Our Lady of the Lake University

LCDC graduate -

University of Houston

Bachelor of Arts in Music - Music

University of Texas At Austin

Biola University
Colleen PaxtonClinical Director, LPC-S, LMFT-S, CCTP, CFTP
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