Summary
Overview
Work History
Education
Skills
Timeline
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Colleen Pena

Lawrenceville,GA

Summary

Focused Order Fulfillment Associate excels at prioritizing, completing multiple tasks simultaneously and following through to achieve daily fulfillment goals. Possesses working knowledge of ordering and packing systems. Service-focused individual and friendly team player with talent for building productive working relationships.

Overview

28
28
years of professional experience

Work History

Order Fulfillment Associate

Macy's
09.2014 - Current
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
  • Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
  • Reduced order processing time by consistently maintaining a clean and organized workspace.
  • Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
  • Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
  • Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
  • Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Managed returns process efficiently, inspecting returned items for damages and restocking them accordingly in a timely manner.
  • Followed procedures at all times for personal and team safety.

Swing Manager

McDonald's
02.1996 - 05.2014
  • Enhanced team efficiency by implementing effective scheduling and staff management strategies.
  • Increased customer satisfaction by maintaining a clean and organized restaurant environment.
  • Streamlined order processing for faster service times, contributing to positive customer feedback.
  • Led employee training sessions for improved performance and adherence to company standards.
  • Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
  • Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
  • Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
  • Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
  • Collaborated with fellow managers to develop creative solutions for operational challenges, improving overall restaurant efficiency.
  • Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
  • Implemented new menu offerings based on market trends and customer preferences, driving increased sales revenues.
  • Organized staff meetings to promote open communication channels, fostering a positive work culture within the establishment.
  • Coordinated events such as private parties or catering services, ensuring seamless execution of all aspects from planning to completion.
  • Conducted regular equipment maintenance checks to minimize downtime due to malfunctions or repairs.
  • Reviewed daily sales reports for insights into areas of improvement or potential growth opportunities within the business operations.
  • Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
  • Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
  • Developed strong relationships with vendors and suppliers, negotiating competitive pricing terms that positively impacted the bottom line.
  • Continuously updated knowledge of industry best practices and trends, applying relevant learnings to maintain a competitive advantage in the marketplace.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Education

Associate of Arts - Healthcare Administration

The University of Phoenix
06.2014

Skills

  • Warehouse Operations
  • Shipping Procedures
  • Packing Expertise
  • Process Optimization
  • Time Management
  • Order Processing
  • Customer Service
  • Safety Protocols
  • Barcode Scanning
  • Fulfillment Processing
  • Teamwork and Collaboration
  • Willing to Learn

Timeline

Order Fulfillment Associate

Macy's
09.2014 - Current

Swing Manager

McDonald's
02.1996 - 05.2014

Associate of Arts - Healthcare Administration

The University of Phoenix

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Colleen Pena