Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OfficeManager

AALIYAH ANJAL-NELSON

San Diego,CA

Summary

Motivated to start immediately with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Valuable, hands-on experience working in the hospitality industry, including building relationships with customers and colleagues.

Strong knowledge of a variety of beer, liquor and wine brands. Solid time management, attention to detail and organizational skills, including prioritizing tasks.

Proficient with Microsoft Office Suite and Point of Sale (POS) software like OpenTable and ALOHA.

Love to travel and willing to work nights, weekends and major holidays.

Overview

11
11
years of professional experience

Work History

Licensed Nail Technician

Self
San Diego , CA
03.2019 - Current
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Communicated effectively with clients concerning important care issues.
  • Sanitized workstation and stocked workspace to facilitate spa cleaning.
  • Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.

Bartender and Server

Harbor Town Pub
San Diego, CA
11.2015 - 07.2020
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Flight Attendant

Virgin America
San Francisco, CA
05.2017 - 11.2017
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.

Head Server

Hooters Restaurant
Sacramento, San Diego, CA
02.2013 - 11.2015
  • Chosen by management to train, mentor and coach new hires on best practices of customer service
  • Learned and mastered the company’s “16 Steps of Service.”
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Education

High School Diploma -

IHigh Virtual Academy
San Diego, CA
06.2013

Skills

  • Able to Lift 30 Pounds
  • Menu Memorization and Presentation
  • Cool Under Pressure
  • Customer Service and Rapport
  • Specials Promotion and Upselling
  • Transactions and Cash Handling
  • Warm and Friendly
  • Team Player
  • Anticipating Guest Needs
  • Sales Expertise

Accomplishments

CERTIFICATES

  • Certified Safety and Health and Food Handlers Card, State of California

VOLUNTEER WORK

  • Breast Cancer walks; Toys for Tots; Habitat for Humanity; Salvation Army; and ART to Produce

Timeline

Licensed Nail Technician

Self
03.2019 - Current

Flight Attendant

Virgin America
05.2017 - 11.2017

Bartender and Server

Harbor Town Pub
11.2015 - 07.2020

Head Server

Hooters Restaurant
02.2013 - 11.2015

High School Diploma -

IHigh Virtual Academy

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AALIYAH ANJAL-NELSON