COLLEEN P. MARKEY
Beaufort,SC
Summary
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
22
22
years of professional experience
Work History
Care Coordinator
Heron's Crossing
Decatur, GA
09.2023 - Current
- Developing and coordinating health care programs
- Communicating between staff, patients and family
- Handling patient case management and education
- Recruiting and training staff and creating schedules
- Developing patient goals and monitoring progress
- Maintaining patient confidentiality and quality care
Office Manager
Country Lakes Animal Clinic
Mine Hill, NJ
01.2018 - 01.2022
- Answering telephone calls in a polite and professional manner.
- Payroll: Maintain insurance plans for employees, resolve payroll errors, manage payroll staff, prepare reports for quarterly, yearly and weekly reports and ensure that payroll goes out in a timely manner.
- Inventory: Pay attention to items used within a specific period of time and when bills are due, which helps maintain good financial flow and develop professional relationships with Reps.
- Preparing health, immunization, and euthanasia certificates as instructed.
- Preparing invoices and obtaining payments from pet owners.
- Preparing employee work schedules and managing the office staff.
- Promptly notifying the appropriate veterinary staff of emergency cases.
- Updating medical records as well as pet owners' contact and billing details.
- Interviewing suitable office staff candidates and providing training to office employees as needed.
- Providing educational pamphlets to pet owners with sick or injured pets.
- Ensuring that pet owners' complaints are promptly addressed and resolved.
Nursing Assistant
Morristown Medical Center Ambulatory Surgical Center
Morristown, NJ
01.2014 - 01.2018
- Maintain the cleanliness of patient rooms, linens, unit equipment and supplies for equipment, storage areas, nursing stations and other designated areas
- Assist in the transportation of patients and equipment as directed
- Aid in the movement and positioning of operating room patients
- Support in turning over operating rooms including: bed cleaning, trash removal and emptying dirty linens according to departmental guidelines
- Perform other duties assigned or required
Pet Groomer
Laura’s Pet Spa
Whippany, NJ
01.2012 - 01.2014
- Groom, bath, rinse, brush and dry dogs and cats
- Scheduled appointments
- Opened and closed the spa
- Greeted customers in a professional manner and provided a consultation and explanation of services before and after appointments
- Trimmed nails, cleaned ears and eyes, brushed teeth
- Assured the grooming room, tables, and equipment were cleaned daily
Receptionist/Head Pet Groomer
American Animal Hospital
Randolph, NJ
01.2007 - 01.2011
- Responsible for marketing and promotions
- Communicated with doctors and clients in a professional medical manor
- Managed and controlled animals
- Created and managed grooming department
- Trained and operated Cornerstone systems
Pet Groomer
Morris Animal Inn
Morristown, NJ
01.2004 - 01.2007
- Calculated individual animal’s cost for grooming
- Maintained a clean and safe environment for both employees and pets
Education
High School Diploma -
Randolph High School
Randolph, NJ01-2003
Skills
- Ability to develop productive working relations with internal and external clientele
- Highly motivated and goal-oriented
- Customer centric with strong skills in the areas of written and oral communications, organization, and attention to details
- Always rises to challenges and eager to continually understand business needs
- Organizational skills
- Documentation
- Patient education
Timeline
Care Coordinator
Heron's Crossing
09.2023 - Current
Office Manager
Country Lakes Animal Clinic
01.2018 - 01.2022
Nursing Assistant
Morristown Medical Center Ambulatory Surgical Center
01.2014 - 01.2018
Pet Groomer
Laura’s Pet Spa
01.2012 - 01.2014
Receptionist/Head Pet Groomer
American Animal Hospital
01.2007 - 01.2011
Pet Groomer
Morris Animal Inn
01.2004 - 01.2007
High School Diploma -
Randolph High School