Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Colleen Radford

Marana,AZ

Summary

Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Highly organized and systematic, with natural relationship-building and leadership talents. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.

Overview

24
24
years of professional experience

Work History

Assistant Store Manager

Sundance
Tucson, AZ
12.2018 - Current
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Delegated work to staff, setting priorities and goals.
  • Provided training to new employees on company policies and procedures.
  • Coached and developed store associates through formal and informal interactions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Sales Lead and Designer

Omni Pool Builders & Design
Tucson, AZ
05.2016 - 10.2018
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Reviewed customer data to determine potential new markets and target customers.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Developed and implemented a successful sales strategy to increase revenue.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Created product designs in alignment with specifications.

Regional Design Director

Richmond American Homes
Tucson
04.2001 - 10.2011
  • Managed a team of designers while leading the creative process from concept through completion.
  • Worked closely with developers to ensure that designs are implemented accurately and efficiently.
  • Formulated basic layout design or presentation approach and specified style, animation and graphics details.
  • Conferred with clients to determine objectives, budget and background information.
  • Supervised several projects simultaneously, maintaining profitability of each and consistently exceeding design expectations.
  • Translated marketing objectives into creative strategies, designs and plans.
  • Provided extensive coaching to each designer, promoting confidence and morale while cultivating positive working partnerships.
  • Hired staff members to develop design concepts into art layouts or to prepare layouts for printing.
  • Trained new employees on responsibilities, agency procedures and client guidelines.
  • Managed own accounts and projects, working within budget and scheduling requirements.
  • Facilitated new processes within department, alleviating repetition and boosting overall team productivity.
  • Worked with cross-functional teams to achieve goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

Bachelor of Arts - Liberal Arts And Sciences

Arizona State University
Tempe, AZ
06-2009

Associate of Arts - Interior Architecture And Design

Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ
06-2006

Skills

  • Retail operations
  • Sales analysis
  • Visual merchandising
  • Customer service
  • Employee training
  • Team leadership
  • Customer relationship management
  • KPI tracking
  • Inventory management
  • Employee scheduling

References

References available upon request.

Timeline

Assistant Store Manager

Sundance
12.2018 - Current

Sales Lead and Designer

Omni Pool Builders & Design
05.2016 - 10.2018

Regional Design Director

Richmond American Homes
04.2001 - 10.2011

Bachelor of Arts - Liberal Arts And Sciences

Arizona State University

Associate of Arts - Interior Architecture And Design

Maricopa Community Colleges, Scottsdale Community College

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Colleen Radford