Colleen Ratliff
Colorado Springs,CO
Summary
Hardworking and reliable Administrative Specialist with strong ability in engaging with customers professionally to provide the utmost support efficiently. Able to work under pressure and collaborate with a team. Military veteran instilled with integrity and disciplined work ethic.
Overview
16
16
years of professional experience
Work History
Personnel Program Management
USAFR
Washington, DC
07.2023 - 12.2023
- Handled personnel activities for five divisions such as Leave Web, MILPDS update, coordinate, and perform quality checks for Officer Performance Briefs (OPBs) using MyEval
- Manage HAF/REE org box for incoming emails regarding any administrative inquiries, personnel requests, any additional emails as required
- Perform any administrative duties as directed.
- Facilitated communication between cross-functional teams to ensure alignment with organizational objectives.
NCOIC Administration
USAF
Quantico, VA
03.2022 - 04.2023
- Reviewing and/or analyzing tasks using ETMS2 software from Headquarters AF to HQ AFOSI for completion
- Acted as a liaison between top leadership and directorates regarding any questions or concerns about the ETMS2 tasks
- Stored and safeguarded classified information to maintain utmost confidentiality
- Provided technical advice when required concerning the use of specialized systems utilized in operations
Administrative Project Assistant
USAF
Joint Base Pearl Harbor-Hickam, HI
05.2017 - 11.2019
- Liaison with Pentagon Associate Director, Strategic Programs and Policy for ETMS2 Task Management Tool (TMT)
- Assisted with awards and decorations, enlisted performance reports (EPRs), staff packages
- Coordination for director's monthly meetings, weekly staff meetings miscellaneous duties as assigned
- Research and identify discrepancies and inefficiencies in electronic directives used for work processes in the command
- Maintain records of findings using Microsoft Excel as a resource to make corrective actions using MS Excel
- Gather, assemble, and analyze information to recommend corrective actions to publication officer for directives
- Ensure directives are the most accurate and up to date electronic documents being used in compliance with operational standards present information that is detail-oriented and organized for all users
Administrative Assistant
USAF
Quantico, VA
09.2015 - 01.2017
- Provide high-end administrative support to business executives as an essential part of the organization, cultivating rapport and a healthy work environment by providing efficient effective communication with individuals
- Prepare program materials used to facilitate briefings and meetings as well as compose recurring reports using PowerPoint slides for staff meetings
- Act as liaison between sections to coordinate and schedule meetings and conferences, reserve space, schedule specific time, notify all personnel attending and prepare agenda using Microsoft Outlook
- Aide in managing travel and logistics details for temporary duty assignments between regions within the organization
- Receive visitors from visitors office, ensure security badges were obtained by completing proper paperwork
- Monitor tasks delegated by directorates and ensure all projects are accomplished using the Task Management Tool
Knowledge Operations Manager
USAF
Joint Base Elmendorf Richardson, AK
01.2014 - 09.2015
- Served as the primary point of contact with base comptroller personnel and other Resource Advisors on resource management matters and funding levels
- Monitors and maintains non-appropriated fund allocations Maintained full accountability of the IT inventory for the office and provided reports with findings
- After receipt of new IT Equipment for the office from local base and AFOSI Headquarters I configured, installed and maintained the hardware, software, or any other peripherals
- Sanitized and disposed of computer hard drives as well as excess/outdated IT equipment with the Defense Reutilization and Marketing Office (DRMO)
- Liaison with IT helpdesk to provide support for users.
Knowledge Manager/ Customer Support Assistant
128th Air Refueling Wing
Milwaukee, WI
02.2008 - 09.2015
- Perform biennial Staff Assistance Visits (SAV) and complete after-action reports to ensure offices are in compliance with Air Force records management regulations
- Provide assistance and guidance to Records Custodians for life cycle management of records in an office while directing them to the resources available that aid in managing information that is sent to National Archives and Records Administration (NARA)
- Conduct inventories for all hardware and software IT equipment, produced reports of findings
- Developed and recommended Microsoft Access database Duty Tracker for efficient and easy retrieval of information that integrates specific duties and personnel assigned to carry out specific additional duties
- Created a web collaboration site and handbook facilitating training for all sixteen Wing Privacy Act monitors
- Provided presentations and training sessions on an as needed basis for annual training in controlling Privacy Act Information as well as Freedom of Information Act procedures
- Developed policy procedures on how to appropriately handle Personal Privacy Information and disseminated information through training, email and communities of practice for efficiency of operations.
Administration/Information Management and Technology Consultant
USAF
JB McGuire Dix Lakehurst, NJ
05.2014 - 08.2015
- Performed various administrative duties as assigned
- Configured, installed and maintained 80+ IT assets to include student laptops, staff desktops, laptops used for staff telework and mobile devices
- Updated software as needed on all IT equipment for accessibility to Secret Internet Protocol Router
- Liaison with IT Support Operating Locations for network and infrastructure issues, troubleshoot, corrected and repaired systems and resolve situations as they arose
- Provided extensive technical support to local base infrastructure team to upgrade Secret Internet Protocol Router Infrastructure
- Kept abreast of current programs used for the command to ensure efficient work processes for the instructors.
Education
Bachelor of Science in Business Administration -
Herzing University, Madison WI
05.2013
Associate of Applied Science in Information Technology -
Milwaukee Area Technical College
05.2011
Skills
- Project management
- Administrative matters
- Personnel Data Input
- Training & Development
- Program management
- Presentations
- Hardware updates
- Information Technology Management
Additional Information
A member of the United States Air Force Reserves with a current TS security clearance . Leadership, strong work ethic, discipline, integrity discretion, and respect for superiors. Reliability, resourcefulness with the ability to work as part of a team.
References
References available upon request.
Timeline
Personnel Program Management
USAFR
07.2023 - 12.2023
NCOIC Administration
USAF
03.2022 - 04.2023
Administrative Project Assistant
USAF
05.2017 - 11.2019
Administrative Assistant
USAF
09.2015 - 01.2017
Administration/Information Management and Technology Consultant
USAF
05.2014 - 08.2015
Knowledge Operations Manager
USAF
01.2014 - 09.2015
Knowledge Manager/ Customer Support Assistant
128th Air Refueling Wing
02.2008 - 09.2015
Bachelor of Science in Business Administration -
Herzing University, Madison WI
Associate of Applied Science in Information Technology -
Milwaukee Area Technical College
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