Colleen Reed
Summary
Dynamic and detail-oriented Human Resources professional with a diverse background in HR coordination, recruitment, staff management, and customer service, Adept at streamlining HR operations, implementing staffing solutions, and fostering strong employee relations. Proven success in both corporate and staffing agency settings, with additional management experience in retail and healthcare environments. Committed to supporting business goals though effective talent acquisition, employee development, and operational successes.
Overview
8
8
years of professional experience
Work History
Human Resources Coordinator
I2Systems
05.2024 - Current
- Maintained HR information system and kept employee files up to date and accurate.
- Oversee recruitment and onboarding processes, ensuring a smooth transition for new hires
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Manage daily HR operations for a growing manufacturing company, supporting 100+ employees
- Administer employee benefits, time-off requests, and maintain personnel records.
- Address employee relation issues and mediate conflict resolution, fostering a positive workplace culture
- Collaborate with management to implement employee training and development initiatives
Branch Manager
Jaci Carroll Staffing
12.2023 - 05.2024
- Led staffing operations for the branch, overseeing recruitment, placement, and client relations.
- Managed a team of recruiters and administrative staff, ensuring performance targets were met.
- Established and maintained relationships with key clients to ensure staffing needs were effectively addressed.
- Assisted in the development of the strategic marketing and outreach programs to expand client base.
HR Recruiter
Jaci Carroll Staffing
06.2021 - 12.2023
- Managed full-cycle recruiting processes, including sourcing, interviewing, and placing candidates resulting in successful placements and employee satisfaction within manufacturing industries.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
- Maintained a high level of client satisfaction though excellent communication and follow-through.
Bakery Manager
Stop and Shop Supermarkets
03.2017 - 06.2021
- Managed daily operations of the bakery department, including staff supervision, inventory management, and production scheduling
- Led a team of bakery associates, training and developing staff to provide excellent customer service and maintain high product standards.
- Ensured compliance with health and safety regulation, maintaining a clean and organized work environment.
- Developed and implemented strategies to increase sales, improve customer satisfaction, and reduce waste.
- Managed ordering and inventory control to ensure stock levels were maintained for product availability met customer demand.
- Worked closely with store management to achieve department sales goals and promote store-wide promotions.
Front Desk Coordinator
Clauss Orthodontics
12.2016 - 08.2017
- Served as the primary point of contact for patients, scheduling appointments, managing calenders, and answering inquiries
- Verified insurance with patient intake, ensuring accurate documentation and a smooth check in/check out process
- Coordinated patient communications, including reminders, follow-ups, and appointment conformations.
- Maintained a clean and welcoming reception area, providing excellent customer service to each patient.
- Greeted patients upon arrival, offered assistance, and showed them to the appropriate room.
- Supported office staff with administrative tasks, including filing, record keeping, and data entry.
- Maintained strict confidentiality when handling sensitive patient information in accordance with company policies.
Education
Certificate - Human Resources Management
Central Connecticut State University
New Britain, CT06-2025
High School Diploma -
WAMOGO
Litchfield, CT06-2016
Skills
- Recruitment and staffing
- Onboarding and orentation
- HR and office administration
- Benefits administration
- Conflict resolution
- Maintains confidentiality
- Employee relations
- Microsoft office
- Team leadership and training
- Inventory management
- Customer service excellence
- Office management and scheduling
Affiliations
- NW Connecticut Human Resources Association
Timeline
Human Resources Coordinator
I2Systems
05.2024 - Current
Branch Manager
Jaci Carroll Staffing
12.2023 - 05.2024
HR Recruiter
Jaci Carroll Staffing
06.2021 - 12.2023
Bakery Manager
Stop and Shop Supermarkets
03.2017 - 06.2021
Front Desk Coordinator
Clauss Orthodontics
12.2016 - 08.2017
Certificate - Human Resources Management
Central Connecticut State University
High School Diploma -
WAMOGO
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