Colleen Riegerix
Buford,GA
Summary
Results-driven professional with a strong background in leadership, communication, and technology, supported by a degree in Public Health and Exercise Science and an Associate Degree in Radiologic Technology. Proven ability to excel in time-sensitive environments with a focus on customer service and patient care. Expertise in software development, system management, and clinical support.
Overview
1
1
Certification
7
7
years of professional experience
Work History
IT Business Partner
Norfolk Southern
Atlanta, GA
01.2024 - Current
- Spearheaded the development and launch of the Automotive Support Page (ASP), enhancing in-house software capabilities
- Acted as a subject matter expert, implementing process improvements and managing customer invoicing
- Conducted comprehensive software testing and provided strategic feedback for continuous improvement
- Facilitated effective collaboration between Ford and IT departments.
Automotive Customer Care Associate
Norfolk Southern
Atlanta, GA
12.2022 - Current
- Delivered exceptional frontline support for the Automotive Department, resolving software issues and overseeing expense management across seven facilities
- Administered system requests using Tyes, Tads (Citrix), SAP, Spotfire, Proact (AMPs), AMS, Realtime, and Salesforce
- Ensured seamless railcar movement and maintained safety and productivity by addressing system errors efficiently.
Radiology X-ray Technician
Mercy Hospital
St. Louis, MO
10.2020 - 06.2022
- Collaborated with healthcare professionals to produce diagnostic X-ray images, adhering to protocols to minimize radiation exposure
- Provided fluoroscopy and portable X-rays for emergency and operating rooms and assisted with radiologist scribing
- Maintained patient confidentiality and ensured accurate documentation of procedures.
Telecommunications Counselor
The Citadel Human Resources Department
Charleston, SC
10.2019 - 03.2020
- Assisted in recruitment and onboarding for high school students, and scheduled interviews and campus tours.
Education
Associate Degree in Radiologic Technology -
Mercy School of Radiologic Technology
St. Louis, MO07.2022
Bachelor of Science in Public Health and Exercise Science -
The Citadel, The Military College of South Carolina
Charleston, SC05.2020
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Certification
- CPR Training
- Radiation Safety Training
- Intravenous (IV) Therapy Training
- Compliance and Ethics Training
- ITMS, Spotfire, Teradata
- Excel and Process Improvement
- Suicide Prevention Training
- Human Resources Training
Affiliations
- Citadel Alumni Association: Life Member
- Greater Atlanta Citadel Club: Member
- Norfolk Southern: Young NS
Leadershiptraining
Leadership Training, The Citadel, Charleston, SC, 08/2016, 05/2020, Time management, Self-discipline, Adherence to core values: Honor, Duty, and Respect
Timeline
IT Business Partner
Norfolk Southern
01.2024 - Current
Automotive Customer Care Associate
Norfolk Southern
12.2022 - Current
Radiology X-ray Technician
Mercy Hospital
10.2020 - 06.2022
Telecommunications Counselor
The Citadel Human Resources Department
10.2019 - 03.2020
Bachelor of Science in Public Health and Exercise Science -
The Citadel, The Military College of South Carolina
Associate Degree in Radiologic Technology -
Mercy School of Radiologic Technology