Colleen Rose
Washington,MI
Summary
Adept at balancing customer needs and company demands, I effectively leveraged my problem-solving and multitasking skills at The Home Depot Inc to enhance customer satisfaction and streamline operations. Recognized for my diplomatic approach and recordkeeping strengths, I consistently exceeded service standards, contributing to improved customer retention and operational efficiency.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
05.2022 - Current
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved accounting, service and delivery concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Bookkeeper
The Home Depot Inc
03.1995 - Current
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Effectively communicated with management about payment needs and kept updated, detailed and accurate ledgers.
- Entered figures using 10-key calculator to compute data quickly.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Matched purchase orders with invoices and recorded necessary information.
- Data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Education
No Degree - Liberal Arts
Oakland Community College
Farmington Hills, MINo Degree - Computer Information Systems
Northern Michigan University
Marquette, MIHigh School Diploma -
West Bloomfield High School
West Bloomfield06-1994
Skills
- Scheduling
- Complaint resolution
- Tactful and diplomatic
- Refund management
- Punctuality and reliability
- Follow-up skills
- Exchange coordination
- Multitasking and organization
- Inbound and outbound calling
- Customer relations
- Information security
- Courteous demeanor
- Conflict resolution
- Product and service solutions
- In-store support
- Problem-solving
- Retail sales customer service
- Calm demeanor
- Time management
- Complaint handling
- Delivery scheduling
- Active listening
- Problem resolution
- Call escalation
- Creative problem solving
- Typing proficiency
- Refunds processing
- Order processing
- Customer education
- Positive and professional
- Money handling
- Recordkeeping strengths
- Filing
Timeline
Customer Service Representative
The Home Depot Inc
05.2022 - Current
Bookkeeper
The Home Depot Inc
03.1995 - Current
No Degree - Liberal Arts
Oakland Community College
No Degree - Computer Information Systems
Northern Michigan University
High School Diploma -
West Bloomfield High School
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