Colleen Rosekrans
Liverpool
Summary
Dynamic Client Development Manager with a proven track record at Merchants Automotive Group, excelling in sales process management and client relationship strategies. Adept at leveraging industry expertise to foster trust and deliver exceptional service, while effectively managing diverse client portfolios and enhancing engagement through data-driven decision making and excellent communication skills.
Overview
38
38
years of professional experience
Work History
Client Development Manager
Merchants Automotive Groupr
02.2018 - 08.2025
- Supported client onboarding processes to ensure smooth transitions and satisfaction.
- Assisted in developing client relationship management strategies to enhance engagement.
- Coordinated communication between clients and internal teams for effective service delivery.
- Conducted market research to identify potential clients and industry trends.
- Created presentation materials for client meetings to support sales efforts.
- Maintained accurate records of client interactions and feedback in CRM systems.
- Participated in training sessions to learn tools and methodologies for client development.
- Adapted quickly to changing priorities while managing multiple client accounts effectively.
- Strengthened client relationships by consistently delivering outstanding service and support.
- Managed a diverse portfolio of clients across various sectors, adapting seamlessly to their individual requirements and expectations.
- Leveraged extensive industry knowledge to establish credibility with clients and foster long-term relationships built on trust.
Vice President
Americar Leasing/Thrifty Car Rental
09.1987 - 02.2018
- Supported client onboarding processes to ensure smooth transitions and satisfaction.
- Assisted in developing client relationship management strategies to enhance engagement.
- Coordinated communication between clients and internal teams for effective service delivery.
- Conducted market research to identify potential clients and industry trends.
- Created presentation materials for client meetings to support sales efforts.
- Maintained accurate records of client interactions and feedback in CRM systems.
- Participated in training sessions to learn tools and methodologies for client development.
- Adapted quickly to changing priorities while managing multiple client accounts effectively.
- Strengthened client relationships by consistently delivering outstanding service and support.
- Managed a diverse portfolio of clients across various sectors, adapting seamlessly to their individual requirements and expectations.
- Leveraged extensive industry knowledge to establish credibility with clients and foster long-term relationships built on trust.
Education
High School Diploma - Business
Henniger High School
Syracuse06.1981
Skills
- Sales process management
- Account planning
- CRM proficiency
- Sales support
- Contract negotiation
- C-suite presentations
- RFP development
- Data-driven decision making
- Industry expertise
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Verbal and written communication
Timeline
Client Development Manager
Merchants Automotive Groupr
02.2018 - 08.2025
Vice President
Americar Leasing/Thrifty Car Rental
09.1987 - 02.2018
High School Diploma - Business
Henniger High School