Colleen Ross
Evans,CO
Summary
Personable Office Administrator with 8 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
10
10
years of professional experience
Work History
Office Administrator
Aflac
08.2015 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, registration, recordkeeping, and other administrative functions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, and scheduled interviews, then helped employees throughout contracting and licensing process.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Massage Therapist
Massage Heights
04.2013 - 02.2016
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
Education
Bachelor of Arts - Christian Studies
Grand Canyon University
Phoenix, AZ08.2025
No Degree - Massage Therapy
Nevada School of Massage Therapy
Las Vegas, NV09.2010
Skills
- Office Management
- Planning Events
- Filing
- Calendar Management
- Personnel Engagement
- Effective Written and Verbal Communication
- Customer Service Management
Timeline
Office Administrator
Aflac
08.2015 - Current
Massage Therapist
Massage Heights
04.2013 - 02.2016
Bachelor of Arts - Christian Studies
Grand Canyon University
No Degree - Massage Therapy
Nevada School of Massage Therapy
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