Summary
Overview
Work History
Education
Skills
Timeline
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Colleen Ryan

Mundelein,IL

Summary

Experienced Credit Analyst bringing a wealth of experience in analyzing documentation to determine the level of risk involved. Offering excellent time management and interpersonal skills and a desire to work for a leasing and financial company.

Overview

30
30
years of professional experience

Work History

Credit Analyst

Rustoleum
07.2017 - Current
  • Handled a portfolio of over $15 million dollars a month in receivables, while maintaining a 92% current ratio on account.
  • Work directly with customers to resolve all account issues via phone, fax and e-mail.
  • Establish and maintain positive customer relations.
  • Release sales orders from credit hold based on current credit guidelines.
  • Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
  • Handles all customer requests for additional information such as, but not limited to, POD requests, Account Statements and Invoice/Credit Memo copies.
  • Work with Sales Team and Customer Service to resolve any customer complaints or verify validity of deductions.
  • Issue credits with appropriate supporting documentation and forward to customer if deduction has not already been taken.
  • Review credit applications, collect credit reports and analyze account for set up and credit worthiness

Account Manger

Rustoleum
09.2010 - 07.2017
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Account Rep for many nationwide accounts, responsible for maintenance of these accounts and made sure all orders were processed accurately and in a timely manner.
  • Built rapport with customers through effective and precise communication.
  • Answered dealer inquiries concerning Rustoleum policies and products.
  • Assisted customers with inquiries and provided all pertinent information.
  • Answered inbound sales calls and assisted customers with orders.
  • Handled customer inquiries and complaints.
  • Responded to inbound calls in a fast-paced, high volume call center.
  • Dealt tactfully and effectively with difficult customers.
  • Proven ability to handle large volume calls in a professional and courteous manner.
  • Worked with SAP and EDI/Workflow
  • Entered purchase orders, coordinated delivery times with warehouse. Tracked shipments and worked with delivery companies.
  • Served as one of four representatives supporting IBG customers.
  • Worked closely with outside sales reps. Answered questions about processing orders, shipping concerns and pricing.

Licensed Daycare Provider

KinderCare
09.2008 - 07.2010
  • Enhanced children''s social skills by organizing group activities and promoting cooperative play.
  • Ensured child safety by diligently monitoring indoor and outdoor environments for potential hazards.
  • Improved parent satisfaction through consistent communication and timely updates on children''s progress.
  • Developed age-appropriate curriculum with a focus on cognitive, emotional, and physical development milestones.

Customer Service Supervisor

Cosmetique
08.1998 - 07.2008
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
  • Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Monitored call center data to assess trends, proactively implementing solutions for identified issues.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Coached employees through day-to-day work and complex problems.

Customer Service Team Lead

Cosmetique
09.1996 - 08.1998
  • Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
  • Collaborated with cross-functional teams to develop new strategies for improving the overall customer experience.
  • Trained new employees.
  • Assisted with creating training manual.
  • Worked closely with Supervisor to oversee daily workflow for staff

Customer Service Representative

Cosmetique
07.1994 - 09.1996
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Answered on average of 100 calls per day and responded to customer requests.
  • Dealt tactfully and respectfully with difficult customers
  • Placed credit card payments over phone.
  • Issued credits for merchandise not received by customers

Education

High School Diploma -

Adlai E. Stevenson
Lincolnshire, IL
06.1984

Skills

  • Credit Reporting
  • Financial Statements Expertise
  • Oral and Written Communications
  • Strong problem solving and organizational skills
  • Independent, motivated, team oriented, enthusiastic and a quick learner who works well under pressure
  • Proficient in Microsoft Outlook, Word and Excel
  • Knowledge of SAP

Timeline

Credit Analyst

Rustoleum
07.2017 - Current

Account Manger

Rustoleum
09.2010 - 07.2017

Licensed Daycare Provider

KinderCare
09.2008 - 07.2010

Customer Service Supervisor

Cosmetique
08.1998 - 07.2008

Customer Service Team Lead

Cosmetique
09.1996 - 08.1998

Customer Service Representative

Cosmetique
07.1994 - 09.1996

High School Diploma -

Adlai E. Stevenson

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Colleen Ryan