Summary
Overview
Work History
Education
Skills
Timeline
Generic
Colleen salmons

Colleen salmons

Oakland,IA

Summary

Dynamic and results-driven professional with extensive experience at Casey's General Store, adept in sales presentations and customer service excellence. Demonstrated ability to exceed sales targets through effective negotiation and social media marketing, enhancing customer satisfaction and loyalty. Skilled in team collaboration and problem-solving, committed to continual improvement and achieving business objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Experienced with providing comprehensive care and support to residents in treatment facilities. Utilizes strong interpersonal skills to build trust and rapport with residents. Track record of maintaining safe and therapeutic environment through effective communication and empathy.

Overview

27
27
years of professional experience

Work History

House Mother

Myself
09.2001 - Current
  • Managed household finances responsibly, ensuring adequate funds for necessities and special events.
  • Promoted physical wellness by encouraging regular exercise routines or participation in extracurricular sports.
  • Continuously updated knowledge on best practices in residential care through professional development workshops or conferences.
  • Provided emotional support during difficult times, helping residents navigate personal challenges.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Oversaw budget to manage expenditures and control costs.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Enforced policies and safety standards through building and room rounds.
  • Maintained a clean and organized house by delegating chores and supervising daily tasks.
  • Collaborated with school staff to address individual student needs and support academic success.
  • Facilitated conflict resolution among residents, promoting healthy communication strategies and respecting individual perspectives.
  • Supervised student employees and provided feedback on performance.
  • Promoted culture of respect and understanding among students.

Sales Associate Intern

Casey's General Store
11.2021 - 12.2024
  • Contributed to the achievement of store sales targets by consistently meeting individual goals.
  • Partnered with other departments as necessary during busy periods or for special projects, exemplifying strong teamwork skills.
  • Handled cash transactions accurately, maintaining the integrity of the store''s financial records.
  • Initiated proactive outreach strategies to identify potential clients and generate new leads for the business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Contributed to team objectives in fast-paced environment.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Assisted in maintaining a visually appealing store environment to attract and engage customers.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Greeted customers and provided outstanding customer service.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.

Resident Treatment Worker /Advanced Certified Medication Aide

Glenwood Resource Center
01.2002 - 10.2006
  • Maintained client records to document assessment, treatment plans and progress.
  • Offered supportive counseling and crisis intervention to individuals in crisis.
  • Collaborated with mental health professionals to coordinate comprehensive care for clients.
  • Developed and implemented treatment plans and modified according to presentation.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
  • Actively participated in ongoing training opportunities to enhance professional knowledge and skills related to mental health care practices.
  • Provided compassionate care, addressing the specific needs of each individual resident.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans for each resident.
  • Developed strong rapport with residents, fostering trust and open communication essential for successful treatment outcomes.
  • Supported residents during crises, providing immediate intervention services when needed to ensure safety and stability within the living environment.
  • Enhanced communication between staff members, resulting in improved coordination of care efforts for residents.
  • Maintained close collaboration with family members or legal guardians whenever possible, ensuring they were informed about the resident''s progress while respecting privacy concerns.
  • Maintained detailed records of resident progress, enabling accurate assessment of treatment effectiveness and facilitating necessary adjustments to care plans.
  • Demonstrated commitment to maintaining the highest standards of professionalism and ethical conduct in all interactions with residents, families, and colleagues.
  • Ensured a safe and supportive environment through regular monitoring and supervision of residents.
  • Assisted residents in achieving their personal goals by offering guidance, support, and encouragement throughout their treatment process.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Collaborated with nursing staff to develop individualized care plans, addressing specific medication needs for each patient.
  • Monitored patient responses to medication to report adverse reactions quickly.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Reviewed medication orders for accuracy and completeness before administering medication.
  • Reordered medication to maintain adequate supply.
  • Supported needs of [Number]+ residents under long-term care.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Identified and reported medication errors to avoid distributing wrong medication to patients.
  • Improved medication administration accuracy by meticulously following physician orders and verifying patient information.
  • Maintained thorough electronic records of all administered medications, adhering to HIPAA regulations and facility guidelines.
  • Transported patients between rooms and appointments or testing locations.
  • Administered psychotropic medications and anxiety education to patients to provide mental health care.
  • Turned and repositioned patients to prevent bedsores.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Maintained up-to-date knowledge of medication protocols, resulting in efficient dispensing and accurate documentation.
  • Educated patients on their prescribed medications, including potential side effects, dosage instructions, and importance of adherence to the treatment plan.
  • Assisted in the reduction of medication errors through diligent cross-checking of prescriptions and dosages.
  • Excellent communication skills, both verbal and written.

Training Specialist

Five Star Quality Care
06.1998 - 02.2002
  • Trained and mentored [Number] new personnel hired to fulfill various roles.
  • Collected data on program effectiveness to develop modifications and improvements to curricula.
  • Collaborated with department managers to identify skill gaps and develop targeted training interventions.
  • Streamlined onboarding process for new hires, resulting in reduced time to productivity.
  • Supported the professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.
  • Documented participation and evaluated learning for each participant.
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Established and maintained quality control standards.
  • Conducted regular training needs analyses across departments, ensuring that all training initiatives were aligned with business objectives.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

Education

High School Diploma -

Glenwood Community High School
Glenwood, IA

Associate of Science - Medical Office And Billing Specialist

Ultimate Medical Academy
Clearwater, FL
05-2020

Skills

  • Goal-oriented mindset
  • Sales presentations
  • Social media marketing
  • Effective negotiation
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Customer service excellence
  • Team collaboration
  • Written and verbal communication
  • Honest and dependable
  • Problem-solving
  • Data entry
  • Clear communication
  • Negoations
  • Unconditional Love and Understanding
  • Nuturing
  • (Unlicenced caregiver) Around the clock care
  • Managing money, schedules, and ailments (ages 0-60)
  • Being two parents at one time
  • Imatation (ex Toothfairy, Easter Bunny, Santa Clause)

Timeline

Sales Associate Intern

Casey's General Store
11.2021 - 12.2024

Resident Treatment Worker /Advanced Certified Medication Aide

Glenwood Resource Center
01.2002 - 10.2006

House Mother

Myself
09.2001 - Current

Training Specialist

Five Star Quality Care
06.1998 - 02.2002

High School Diploma -

Glenwood Community High School

Associate of Science - Medical Office And Billing Specialist

Ultimate Medical Academy

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Colleen salmons