Colleen Salyards

• Redeem planned gross profit through management of field technicians.
• Effectively audit and document performance of field technicians and follow-up.
• Instruct, direct, and monitor field technicians in providing materials, directions, tools and logistical support to field to maximize output/man hour.
• Instruct and direct field technicians to promptly address customer complaints to ensure resolution and maintain long-term relationships.
• Support sales team.
• Manage, instruct, direct, and monitor field technicians to ensure cost-effective and efficient use of equipment, tools and materials while ensuring efficient field operations.
• Motivate and train field technicians. Develop and implement programs to improve skills of individuals as a group.
• Conduct regular status reporting/review meetings with field technicians and supervisors.
• Forecast workforce, manpower, organizational changes, vehicle requirements and actual gross profit levels.

• Hire, manage, and train administrative service team, establish and monitor goals, conduct performance reviews, and administer salaries for staff.
• Developed highly efficient administrative team through ongoing coaching and professional development opportunities.
• Establish workflow processes, monitor productivity, and implement modifications to improve overall performance of personnel.
• Liaise with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responsible for managing and maintaining preventive maintenance customer base.
• Review all service work orders for proper cost and gross margin.
• Handle complex and escalated customer service issues.
• Provide ongoing support to sales team, upper management, and technicians.

• Dispatched/Scheduled all technicians.
• Scheduled and tracked all contract customer's planned preventative maintenance visits, contract repairs, additional billable work, and warranty work.
• Drove on time planned service contract renewal process.
• Reviewed financials on a contract-by-contract account basis to ensure profitability.
• Resolved customer issues while keeping excellent customer relationships.
• Worked effectively and efficiently in a fast-paced environment.
• Worked as a team player with internal departments to ensure customer satisfaction

• Dispatched/Scheduled all technicians.
• Scheduled and tracked all contract customer's planned preventative maintenance visits, contract repairs, additional billable work, and warranty work.
• Drove on time planned service contract renewal process.
• Reviewed financials on a contract-by-contract account basis to ensure profitability.
• Resolved customer issues while keeping excellent customer relationships.
• Worked effectively and efficiently in a fast-paced environment.
• Worked as a team player with internal departments to ensure customer satisfaction

• Responsible for high quality customer service in a fast paced environment.
• Developed repeat business by providing excellent customer service.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Trained and advised new bartenders.