High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Area Manager of Rehabilitation
MJ Care, Inc.
New Berlin, WI
07.2023 - Current
Manage rehab teams providing clinical outpatient and inpatient in rehab settings, assisted living and independent living
Direct leader to 8 Rehab Directors and in-direct leader to 50 physical therapists, occupational therapists and speech therapists across 8 locations in Eastern Wisconsin
Primary contact for county and facility customer relationships in geographical region, providing support, guidance and training in multidimensional facets
Oversees conflict resolution, fostering and challenging direct reports and their teams to problem solve barriers to achieve outlined goals and objectives
Assessment of budgets and contracts related to business development
Collaboration with skilled nursing facilities and insurance companies to coordinate patient care outcomes
Well-versed in all aspects of patient insurance management for skilled and outpatient care
Director of Rehab / Assistant Regional Manager
Select Rehab, Adaptive Rehab, Rehab Care
Cedarburg, WI
01.2020 - 07.2023
Responsible for providing and overseeing care multiple settings: Skilled nursing, assisted living, and Traumatic Brain Injury Specialty Unit
Provide assistance to other facilities as needed for Director of Rehab coverage on a short-term basis
Assisted and facilitated development of newly acquired rehab facilities for seamless implementation with no disruption to patient care
Established the Vitality to You Program for outpatient therapy in the community
Director of Rehab / Assistant Regional Manager
Enhance Rehab, Renewal Rehab, Genesis, ProStep
Fond du Lac, WI
01.2012 - 12.2023
Managed an interdisciplinary team, obtained and negotiated insurance authorizations, and explored program development to better service the needs of the local population
Maintained and expanded relationships within the community through outreach events, injury prevention, and health maintenance classes
Actively participated in the Fond du Lac Coalition, Stepping-On fall prevention classes, Senior Center events, CarFit, Fund du Lac Senior Summer Games, and Caregiver Conference educational classes
Served as a leader in the facility, collaborated and organized facility-wide initiatives with other departments to promote health and well-being of the residents, and managed multi-site coverage for numerous facilities
Trained, guided, and mentored new therapy directors
Education
Bachelor of Health - Sciences
University of WI
01.2006
Skills
Skilled nursing based EMR systems
Medical coding
Microsoft Office
Outlook / Word / Excel
Process Improvement
Operations Management
Goals and performance
Customer Relationship Management
Certification
Occupational Therapy License, Wisconsin DSPS, OTR
Technicalskillset
Fluent in skilled nursing based EMR systems: NetHealth, Casamba, MatrixCare, Point Click Care
Advanced in medical coding including ICD-10 diagnoses, CPT codes and modifiers
Advanced in Microsoft Office: Outlook, Word and Excel