Summary
Overview
Work History
Education
Skills
Phone
Certification
Timeline
Generic

Colleen Seemann

Summary

Experienced engagement manager with a strong grasp of data analytics, risk mitigation, and utilization improvements. Proficient in project, team, and implementation management. Excited to leverage 20 + years of relevant experience to tackle new challenges and make a significant impact in a new role.

Overview

31
31
years of professional experience
2
2

Certifications

Work History

Provider Engagement Manager

Inclusa
01.2013 - Current
  • Develops and implements strategic initiatives, policies and guidelines that ensure delivery of high quality, effective, and cost-effective long-term care services
  • Provides direct supervision to Community Living, Self Directed Services, and Employment Provider Relations Senior Managers
  • Directly oversees and assures provider network adequacy, capacity, and quality
  • Manages complex projects involving multiple teams and large budgets, consistently meeting or exceeding expectations.
  • Administers departmental policy/protocol development and monitoring, quality assurance/quality improvement activities, problem resolution, and the provision of leadership in collaborative efforts to develop, implement, and maintain the Family Care Program across the organization's service area.
  • Develops high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Develops strong relationships with key stakeholders, resulting in long-term partnerships.
  • Manages provider expectations and mitigates potential conflicts, ensuring a high level of customer satisfaction throughout the engagement process.

Community Resource Manager

COMMUNITY CARE OF CENTRAL WISCONSIN
01.2012 - 01.2013
  • Worked collaboratively with organizational staff in supporting IDT staff through full implementation of organization's Commonunity program - program focused on developing meaningful connections between members and their communities through use of community linking, community supported living arrangements, self-determination and self-direction, and integrated employment
  • Worked collaboratively within interdisciplinary team of Community Resource Managers to plan for, coordinate, and implement organizational priorities.
  • Served as key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.

Residential Service Manager

COMMUNITY CARE OF CENTRAL WISCONSIN - CCCW
01.2010 - 01.2012
  • Worked collaboratively with CCCW stakeholders to explore effective and cost effective Residential options
  • Developed and implemented policies and procedures related to organizational processes focused on CCCW's Residential process.

Community Resource Coordinator

COMMUNITY CARE OF CENTRAL WISCONSIN
01.2008 - 01.2010
  • Provided long-term care service coordination and consultative services to individuals, who are elderly, physically disabled, and who may have a secondary diagnosis of mental illness
  • Services include assessment, care plan development, and service coordination provided under the Wisconsin Family Care Program as well as other long-term care programs.

Assistant Director

CROSSROADS MENTAL HEALTH SERVICES
01.1994 - 01.2008
  • Progressed through a series of promotions, culminating in responsibility for the general oversight of three Community Based Residential Facilities (CBRF), three supervised apartment programs, and a supportive employment program
  • Assessed individuals for placement within the residential and supportive apartment programs
  • Coordinated and facilitated State mandated staff training since 1998
  • Collaborated with county agencies, law enforcement departments, and personnel from hospitals and institutions throughout the State
  • Served as the Civil Rights Compliance Coordinator for agency.

Education

B.A. in Sociology and Psychology - Social Work

University of Wisconsin Stevens Point
Stevens Point, WI
01.1992

Skills

    Business Analysis

  • Strategic Thinking
  • Best practices optimization
  • Project Planning
  • Proposal Development
  • Stakeholder Relations

Phone

(715) 797-9813

Certification

SHIFT - Enabling Technology Leadership Certification - Designed for professionals providing leadership and oversight for a Technology First culture -2024

Enabling Technology Integration Specialist Certification- 2022

Timeline

Provider Engagement Manager

Inclusa
01.2013 - Current

Community Resource Manager

COMMUNITY CARE OF CENTRAL WISCONSIN
01.2012 - 01.2013

Residential Service Manager

COMMUNITY CARE OF CENTRAL WISCONSIN - CCCW
01.2010 - 01.2012

Community Resource Coordinator

COMMUNITY CARE OF CENTRAL WISCONSIN
01.2008 - 01.2010

Assistant Director

CROSSROADS MENTAL HEALTH SERVICES
01.1994 - 01.2008

B.A. in Sociology and Psychology - Social Work

University of Wisconsin Stevens Point

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Colleen Seemann