Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Colleen Selvage

Pueblo West,CO

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Medical Referral Specialist

UCHealth ENT Pueblo
Pueblo, CO
06.2023 - Current


Hardworking and reliable Medical Referral-Authorization/Medical Scheduler with strong ability in being self-motivated and efficient. Receive incoming referrals, triage information, call and schedule patients, answer incoming phone calls, schedule appointments, cover front desk- check in patients and input all information needed in charts.
Recording and distribution of monthly On Call Providers for Ear Nose and Throat Specialist is maintained, ensuring availability on AMION platform as well as all relevant Emergency Departments.

Data Entry Clerk

Express Employment
Pueblo, CO
04.2015 - 09.2024
  • Efficiently completed data entry tasks for the State of Colorado IDS, specifically focusing on online Death Certificates and Colorado W-2's.

Diagnostic Coordinator

Pueblo Ear, Nose & Throat Specialist
Pueblo, CO
11.2015 - 06.2023
  • Order diagnostics imaging, send out referrals obtain authorization for diagnostics, referral orders and some surgeries, attach all incoming documents and reports to appropriate charts and sending to Provider for review. Collect all information needed when Provider is on call: Start patient chart - attach all consult information for billing purposes. allocate all incoming faxes, receive incoming referrals call and schedule, answer incoming phone calls, schedule appointments, check in patients chart, record voicemail for Provider On Call, Collections, Medical records request, OSHA officer, Contact all patients from E-Mails forwarded to me for appointment wanted and general questions.

Restaurant Food Server

Hen House Cafe
Pueblo, CO
04.2012 - 02.2015
  • Performed multiple roles including customer greetings, hosting duties, order management, plate preparation, dish serving and cash handling.

Bartender/Server/Grill Cook

Captain Freddy's
Mandan, ND
08.2009 - 02.2012
  • Bartender, Cocktail server, Grill cook, Responsible for training al new employees in all departments.

Medical Records Coordinator

Triumph Health Care Hospital
Mandan, ND
09.2006 - 08.2010
  • Achieved efficient processing of insurance authorizations and accurate scanning of medical records from charts. Demonstrated precise entry of patient charges into system and effectively managed phone reception, procedure scheduling, and completion of providers' orders. Maintained well-organized paper patient charts while ensuring smooth admission and discharge processes for patients.

Owner, Operator, Office Manager

Eric Neff Roofing, Siding & Gutters
Pueblo West, CO
07.1988 - 07.2006
  • Managed full cycle accounts receivable and payable processes, including payroll administration, tax preparation, job costing, estimating, supply ordering, and phone reception duties. Also physically applied roofing, gutters and house siding.

Education

Accounting and Business Management

Pueblo Community College
Pueblo, CO

Skills

  • HIPAA Compliance
  • Referral Coordination
  • Insurance Verification
  • Healthcare regulations
  • Appointment Scheduling
  • Follow-up skills
  • Confidentiality
  • Patient Scheduling
  • Strong Organization
  • Database Management
  • Referral Verification
  • Electronic Recordkeeping
  • Data Entry
  • Teamwork and Collaboration
  • CPR Certified
  • Appointment Setting
  • Problem-solving abilities
  • Active Listening
  • Clerical Support
  • Continuous Improvement
  • Calendar and Appointment Management
  • Scheduling Tests and Procedures
  • Co-payment collection
  • Excellent Communication

Certification

HIPPA/OSHA/MCR Compliance/Basic Life Support Provider

Timeline

Medical Referral Specialist

UCHealth ENT Pueblo
06.2023 - Current

Diagnostic Coordinator

Pueblo Ear, Nose & Throat Specialist
11.2015 - 06.2023

Data Entry Clerk

Express Employment
04.2015 - 09.2024

Restaurant Food Server

Hen House Cafe
04.2012 - 02.2015

Bartender/Server/Grill Cook

Captain Freddy's
08.2009 - 02.2012

Medical Records Coordinator

Triumph Health Care Hospital
09.2006 - 08.2010

Owner, Operator, Office Manager

Eric Neff Roofing, Siding & Gutters
07.1988 - 07.2006

Accounting and Business Management

Pueblo Community College
Colleen Selvage