Colleen Shaughnessy
Canfield,OH
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated across 37-year career history. Keeps units running at peak efficiency, quality and performance. Excellent communication and coordination skills.
Overview
23
23
years of professional experience
Work History
Nurse Manager Ortho/Trauma
Mercy Health Youngstown
10.2019 - Current
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Streamlined nursing operations for increased efficiency by optimizing staff scheduling and resource allocation.
- Improved patient satisfaction scores by fostering a team-oriented environment among nursing staff.
- Reduced hospital readmission rates with proactive discharge planning and thorough patient education.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Implemented infection control measures, resulting in reduced incidence of hospital-acquired infections.
- Established strong relationships with patients'' families, providing support and education throughout the treatment process.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Managed 40 nurses and nursing activities in 386-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Assistant Manager
Mercy Health Youngstown
04.2014 - 10.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
RN
Mercy Health Youngstown
04.2001 - 04.2014
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ03.2018
Associate of Science - Nursing
Fortis College - Cuyahoga Falls
Cuyahoga Falls, OH02.2012
Skills
- Hiring and Terminations
- Staff Coaching and Mentoring
- Patient Care
- Strong Clinical Judgment
- Utilization Management
- Staff Supervision
- Patient education and advocacy
- Staff Leadership
- Crisis Intervention
- Budget Management
- Critical Thinking
- Department management
- Task Delegation
- Performance Improvement
Timeline
Nurse Manager Ortho/Trauma
Mercy Health Youngstown
10.2019 - Current
Assistant Manager
Mercy Health Youngstown
04.2014 - 10.2019
RN
Mercy Health Youngstown
04.2001 - 04.2014
Bachelor of Science - Nursing
Grand Canyon University
Associate of Science - Nursing
Fortis College - Cuyahoga Falls
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