COLLEEN M SHEPARD

Delivered high level of quality care to diverse populations and triaging based on patient acuity, in excess of 100+ calls per day.

• Proficient in intra-uterine insemination, IV administration, medication administration and documentation.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Managed patients recovering from medical or surgical procedures.
• Evaluated patient histories, complaints, and current symptoms.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Offered exceptional care and support to individuals/couples dealing with the high stress of infertility.
• Recorded details regarding therapies to keep patient charts updated.
• Utilized critical thinking skills to prioritize nursing interventions based on patients acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with high emotional needs.
• Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.

• Responsible for all aspects of patient care in a busy ENT clinic.
• Assists providers in all aspects of clinical activities and procedural services.
• Assists in directing care to maintain a consistent high quality of care to patients and families in the clinic and over the phone.
• Maintains accurate patient charts and confide
• Accurately obtains medical history, evaluation of patient care needs, prioritizing treatment and maintaining patient flow.
• Accurately documents all elements of nursing assessment, treatment, medication, patient instructions and follow up care.
• Involved in patient care from office evaluation through surgery process; obtaining surgical consent and all necessary documentation for surgery, surgical boarding, patient education, insurance authorization and coordination of care.
• 34 years experience as a scrub nurse for all ENT/plastic surgery cases with OR privileges at multiple facilities.
• Skilled in post-operative care and education of adult and pediatric patients.
• Responsible for the supervision of other employees, actively involved in recruiting and hiring.
• Adept computer knowledge, assisted in creating EHR template as well as the implementation of electronic health records into the practice.
• Responsible for all phone triage, inventory and medical supply purchasing.
• Demonstrates ability to handle stress, conflict, and resolution.
• Demonstrates interpersonal skills with ability to work as a vital team member.
• Demonstrates effective communication skills, utilizes critical thinking skills to recognize and solve patient problems.
• Able to perform duties independently, as well as the ability to meet and exceed functional job requirements.
• Disciplined energetic employee who quickly establishes rapport with patients and colleagues.

• Primary duty of providing nursing care for patients undergoing treatment for cancer.
• Responsible for assessment of patient health focusing on physical, mental and emotional needs of the patient and their families.
• Assisted with the administration of chemotherapy and radiation, as well as supportive care and treatment for patient symptoms.
• Responsible for educating patients and families to help both to understand the disease, treatment plan and any possible side affects and to provide support and guidance throughout the patient's treatment.
• Provided a link to patients and their families to healthcare services and communicated with the doctors and other members of staff on behalf of the patient.
• Provided the patient with emotional stability and support as they and their families handled a very stressful and painful treatment process.