Colleen Elizabeth Sheran

• Skilled and experienced in Workforce Development programs such as: Workforce Innovation and Opportunity Act (WIOA), Youth WIOA, On the Job Training Programs (OJT), Apprentice, Real-Jobs, RI-Works, Diversity Equity Inclusion (DEI), Senior community service employment program (SCSEP), Trade Readjustment Allowance (TRA), RI Works, and Reemployment Services and Eligibility Assessment (RESEA) program.
• Follow complex eligibility requirements to enroll customers into Workforce Innovation and Opportunity Act (WIOA), On the Job training programs (OJT), Apprentice programs, and the Trade Readjustment Allowance (TRA) program.
• Coordinate results of workforce development programs such as "Back to work" with manager, chief of unemployment, and business annalist; to successfully match up participants with participating employers/ trainers.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
• Case management of over 30 individuals per week, develop career pathways, and re-employment strategies.
• Provide resume assistance, job coaching, interviewing skills, and assist with Linked-in profiles.

• Worked independently, over 20 clients per week, reporting back to employer remotely, providing information to supervisors, co-workers, and subordinates by company data website, telephone, in written form, and e-mail.
• Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards, experience with NACHA rules and regulations.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Collected documentation such as witness statements, video recordings and photographs to support case findings.
• Investigating insurance fraud, surveillance work, wrote detailed fraud investigation reports, notarized signatures.

Adjudicate disputed unemployment claims

• Preform research, fact-finding, analysis, and / or interviews on complex and disputed claims for unemployment insurance or temporary disability insurance.
• Streamline operations and prioritize tasks to improve productivity by more than 25%.
• Provide input and assistance in resolving adjudication issues and cases; as required, to represent Department of Labor and Training at Board of Review appeal hearings.
• Ensured accurate determinations with meticulous research and thorough investigation of disputes.
• Preform research and fact-finding analysis to render decisions.
• Continuously updated personal knowledge on relevant laws, regulations, and policies affecting the adjudication process within the jurisdiction served.
• Problem solving, analyze information and evaluating results to choose best solution and solve problems, improving work flow by 25%.
• Collaborated with attorneys, law enforcement, and other professionals to gather evidence for fair adjudication.
• Streamlined case management processes to expedite resolution times while maintaining accuracy in decision making.
• Improved claim processing times by implementing efficient workflows and prioritizing urgent cases.

• Confidential investigations concerning violations of the Department of Labor and Training working and collecting statute RIGL 28-42-62.1; Conduct field or office investigations resulting from complaints of alleged working while collecting RI unemployment benefits/ temporary disability benefits.
• Auditing and accounting of internal and external data
• Conduct detailed investigations and audits of taxes and payroll, with claimants who were in receipt of unemployment/ temporary disability payments to determine if fraud has been committed.
• Preformed surveillance of private business and self-employed to determine if the claimant was working and collecting unemployment/ temporary disability payments.
• Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Write up detailed case reports that are sent to the state police and attorney general's office for possible prosecution.
• Participated in cases that involved the federal OIG office, and the federal attorney general's office.

• Developed new casino games for Harrold Casino, such as “Guaranteed Blackjack”. Managed statistic data for over 400 customers per day.
• Planned and coordinated workflow of all day-to-day operations: submitted daily reports, statistics, monitoring, and pre-formed changes to game, ran tests and adjusted game to meet goals of casino on weekly basis.
• Coordinated successful trade show participation, increasing brand visibility and generating valuable leads in target markets.
• Monitored industry trends to stay ahead of competitors'' strategies, adjusting tactics as needed to maintain a competitive edge.
• Adapted creative assets for diverse global audiences, ensuring consistency across languages while remaining culturally sensitive.
• Attended marketing meetings with CFO MBA Harvard graduates, and owners of Priceline.com, Norwegiancruiseline.com, with accordance of the gaming industry; and pre-pare presentations to submit to gaming board.
• Engaging new customers and soliciting their opinions in games to be introduced in the gambling industry, managed team, schedules, payroll, and Excel spread sheets.
• Wrote detailed reports on findings of trial games, these findings were then presented to potential buyers of casino games.
• At the end of the contract the casino game that was develop from ground up, was successfully sold to Harold Casino, running word-wide, locally at Twin Rivers in video format.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Managed social media accounts for optimal audience engagement and increased online presence.
• Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
• Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
• Optimized product offerings for global audiences with thorough market research and competitive analysis.