Overview
Work History
Education
Skills
Timeline
RegisteredNurse

Colleen Shunk

Retired
Philadelphia,PA

Overview

49
49
years of professional experience

Work History

Receptionist/Medical Assistant

Dean Ruday, DPM
05.2022 - 01.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.

Office Manager

Murali Pediatrics
08.2005 - 09.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Data Entry Clerk

IRS
01.2002 - 05.2004
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Followed established procedures to enter and process data correctly.

Medical Transcriptionist

Various Employers
07.1996 - 01.2002
  • Stayed up-to-date with medical terminology and industry trends to maintain accuracy in transcriptions.
  • Accurately documented medical dictation to record patient care records.
  • Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
  • Expedited urgent document requests, ensuring prompt delivery of critical information to healthcare providers.
  • Improved turnaround time for report generation by efficiently managing transcription tasks.
  • Applied medical terminology related to provider-specific treatments and techniques.
  • Increased efficiency through mastery of transcription software tools, optimizing their use for maximum productivity.
  • Enhanced accuracy of medical records by transcribing detailed physician dictations.
  • Maintained security and privacy of records to protect patients and providers.
  • Transcribed and edited physician reports from dictation using Software.
  • Translated medical jargon into correct terminology.
  • Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
  • Demonstrated adaptability when faced with changes in workload or assignments, ensuring seamless transitions between projects.
  • Demonstrated excellent skills to understand diverse accents and dialects.
  • Recorded information using word processing, dictation and transcription software and equipment.
  • Referred to variety of medical sources to prevent mistakes in medical terms.
  • Ensured consistent formatting across all documents, adhering to established templates and style guides for report presentation.
  • Developed expertise in various specialty areas, adapting transcription style to cater to specific medical disciplines.
  • Provided exceptional service to healthcare providers by promptly addressing inquiries and resolving issues related to transcribed reports.

CATScan Scheduler/Aide

Children's Hospital of Philadelphia, CHOP
01.1983 - 06.1996
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
  • Increased customer service success rates by quickly resolving issues.

Unit Clerk

MCMC Misericordia Hospital
07.1976 - 07.1979
  • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
  • Streamlined administrative processes for improved hospital efficiency and reduced wait times for patients.
  • Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
  • Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Answered multi-line telephone system, provided information, and directed calls.
  • Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
  • Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
  • Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
  • Collected accurate insurance and billing information from patients, maximizing reimbursement rates for the hospital.
  • Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.

Education

Associates Degree - Radiologic Technology

MCMC School of Radiologic Technology
Darby, PA
06.1976

High School Diploma -

Archbishop Prendergast High School
Drexel Hill, PA
06.1974

Skills

Scheduling

Timeline

Receptionist/Medical Assistant

Dean Ruday, DPM
05.2022 - 01.2025

Office Manager

Murali Pediatrics
08.2005 - 09.2021

Data Entry Clerk

IRS
01.2002 - 05.2004

Medical Transcriptionist

Various Employers
07.1996 - 01.2002

CATScan Scheduler/Aide

Children's Hospital of Philadelphia, CHOP
01.1983 - 06.1996

Unit Clerk

MCMC Misericordia Hospital
07.1976 - 07.1979

Associates Degree - Radiologic Technology

MCMC School of Radiologic Technology

High School Diploma -

Archbishop Prendergast High School

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Colleen ShunkRetired