Summary
Overview
Work History
Education
Skills
Timeline
Generic
Colleen Silverman

Colleen Silverman

Framingham,MA

Summary

Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment. Motivated Executive Assistant with 35 years of experience offering office support in Retail industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Overview

36
36
years of professional experience

Work History

Administrative Assistant III

TJX Corporation
Framingham, MA
09.2019 - 04.2023
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided high level diversified administrative support for nearly four decades and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments, meetings and events for management staff.
  • Responded effectively to sensitive inquiries or complaints.
  • Travel arrangements for multiple executives, create itineraries and coordinate group travel.
  • Meeting planner and organizer and all logistics for a productive meeting.
  • Maintains very busy multiple calendars, scheduling and make arrangements for meetings and conference calls.
  • Submits expense reports and research issues.
  • Prepare weekly reports.
  • Perform special projects as assigned.
  • Assist project managers with meetings, capture notes, attendance and timely report out of meeting notes.
  • Payroll for entire team, recording and keeping track of paid time off.
  • Proficient in Excel, Outlook, Kronos, SAP Concur, Powerpoint, Microsoft Teams, Sharepoint, Onenote, TMS, Expense Report and Oracle.
  • Proven excellent communication skills, written and verbal.
  • Proven to be able to prioritize and remain focused in a very fast-paced environment.
  • Extremely confident in my ability to multi-task and maintain the strongest attention to detail in a high profile environment.
  • Handle very confidential information.
  • Meeting coordinator for Microsoft Teams meetings to include, note taking, attendance and meeting invitations.
  • Managed supply ordering, promotional items, create and track purchase orders.

Executive Administrative Assistant

TJX Corporation
Framingham, MA
10.2000 - 09.2019
  • Managed director's calendar and prepared meeting agenda and materials.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Managed external contacts and kept track of periodic communication needed for priority actions.
  • Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
  • Made travel arrangements for employee trips and conferences.
  • Created PowerPoint presentations used for diverse business needs.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Managed daily invoices, reports and proposals.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Obtained signatures for financial documents and internal and external invoices.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Managed and tracked expenses to meet company budget requirements.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
  • Revised and maintained master calendar to coordinate meetings across multiple time zones.
  • Leveraged word processing software to create proposals, letters and memos.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.
  • Managed team off-site team building meetings.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Organized Charitable Events for my executive who sat on the board.

Administrative Assistant to SVP Director of Stores

TJX Companies
Framingham, MA
08.1998 - 10.2000
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Responded effectively to sensitive inquiries or complaints.
  • Scheduled appointments, meetings and events for management staff.
  • Maintained accurate department and customer records.
  • Coordinated appointments, meetings and conferences.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Prepared and prioritized calendars and correspondence.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Composed correspondence, reports and meeting notes.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Drove customer feedback to deliver information to management for corrective action.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.

Administrative Assistant to Policies & Procedures

TJX Companies
Framingham, MA
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments, meetings and events for management staff.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
  • Coordinated appointments, meetings and conferences.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Prepared and prioritized calendars and correspondence.
  • Directed customer communication to appropriate department personnel.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Composed correspondence, reports and meeting notes.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Drove customer feedback to deliver information to management for corrective action.

Merchandise Buyer Assistant

TJX Companies
Framingham, MA
  • Kept inventory within ideal minimum and maximum levels with skilled management.
  • Entered new purchases into system to keep records updated.
  • Vetted suppliers' prices, quality and delivery speed to help select optimal vendors.
  • Tracked key purchasing metrics and reported findings to supervisors for review.
  • Tracked product and supply inventories and reported findings to supervisors.
  • Examined, selected and purchased merchandise consistent with specification requirements.
  • Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
  • Kept records of vendor and supplier expenditures and organized financial documents into company databases.
  • Assessed condition of shipped products upon arrival to meet quality standards.
  • Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.

Distributor

TJX Companies
Framingham, MA
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Assistant Manager of Sales

Fredericks Of Hollywood
Framingham, MA
  • Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
  • Taught new associates sales tactics and performance improvement techniques.
  • Helped sales professionals finalize customer sales and handled escalated concerns.
  • Utilized company selling model to engage and connect customers with brand.
  • Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
  • Opened and closed store, set up registers and secured cash.
  • Established action plans for team members and helped each person attain objectives.
  • Developed effective sales team members through highly individualized coaching.
  • Evaluated store performance and recommended action plans to increase productivity.
  • Developed and encouraged sales and promotional team members.
  • Collaborated closely with management team to recruit top-level sales talent to fill positions within department.
  • Reviewed past-due accounts and communicated with customers to promote timely payments.
  • Maintained scorecards to track sales, gross profit dollars and shares.
  • Partnered with cross-functional departments to maintain merchandising standards and directives.
  • Hired and motivated high-performing sales team achieving in new sales per year.
  • Resolved customer complaints regarding sales and service.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Directed and coordinated products, services and sales activities.
  • Supported sales team members to drive growth and development.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Prepared budgets and approved budget expenditures.

Administration Assistant to Company Owner

Barber Bros.
Natick, MA
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Processed financial documents, contracts, expense reports and invoices.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Processed incoming mail and packages and placed envelopes in bins for employees.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Monitored schedules and calendar obligations for executives.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Maintained accurate department and customer records.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Responded effectively to sensitive inquiries or complaints.
  • Directed customer communication to appropriate department personnel.
  • Inventoried and ordered supplies for office.
  • Coordinated appointments, meetings and conferences.
  • Composed correspondence, reports and meeting notes.
  • Prepared and prioritized calendars and correspondence.

Administrative Office Manager

Fiber Clean
Natick, MA
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments, meetings and events for management staff.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
  • Coordinated appointments, meetings and conferences.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared and prioritized calendars and correspondence.
  • Directed customer communication to appropriate department personnel.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Composed correspondence, reports and meeting notes.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Drove customer feedback to deliver information to management for corrective action.

Education

High School Diploma -

Marian High School
Framingham, MA
05.1989

Hotel, Motel, and Restaurant Management

Mt. Ida College
Newton

Skills

  • Spreadsheet creation
  • Scheduling
  • Technologically savvy
  • Travel Planning
  • Event coordination
  • Executive presentation development
  • Proper phone etiquette
  • Database management
  • Strong problem solver
  • Excel spreadsheets
  • Self-starter
  • Payroll
  • Understands grammar
  • Invoice processing
  • Business correspondence
  • Meticulous attention to detail
  • Mail management
  • Meeting planning
  • Customer service-oriented
  • Appointment setting
  • Travel administration
  • Professional and mature
  • Articulate and well-spoken
  • Administrative support specialist

Timeline

Administrative Assistant III

TJX Corporation
09.2019 - 04.2023

Executive Administrative Assistant

TJX Corporation
10.2000 - 09.2019

Administrative Assistant to SVP Director of Stores

TJX Companies
08.1998 - 10.2000

Administrative Assistant to Policies & Procedures

TJX Companies

Merchandise Buyer Assistant

TJX Companies

Distributor

TJX Companies

Assistant Manager of Sales

Fredericks Of Hollywood

Administration Assistant to Company Owner

Barber Bros.

Administrative Office Manager

Fiber Clean

High School Diploma -

Marian High School

Hotel, Motel, and Restaurant Management

Mt. Ida College

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Colleen Silverman