Summary
Overview
Work History
Education
Skills
Timeline
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COLLEEN SINUTKO

Summary

Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support.

Overview

36
36
years of professional experience

Work History

Customer Service Executive

Blueprint Advancement
09.2020 - 11.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Executive Assistant to the Vice President

Blake & Company
01.2009 - 09.2020
  • Served as an essential point of contact for internal and external stakeholders, ensuring timely responses to inquiries and effective communication between parties.
  • Safeguarded sensitive company information through strict adherence to confidentiality protocols when handling documents and communications.
  • Contributed to project success by tracking progress, coordinating resources, and ensuring timely completion of deliverables.
  • Demonstrated adaptability by seamlessly adjusting to shifting priorities while maintaining focus on long-term goals set forth by the Vice President.
  • Promoted a healthy work-life balance for the Vice President with diligent calendar management that accounted for personal appointments alongside professional commitments.
  • Supported the successful execution of departmental initiatives by coordinating resources, tracking progress, and providing regular updates to involved parties.

Sales Associate

Chanel Perfume
07.2010 - 03.2017
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Monitored key performance indicators to ensure continuous improvement in service quality.

Retail Account Executive

Parlux Fragrances Inc
07.2005 - 12.2010
  • Used consultative sales approach to understand and meet customer needs.
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.

Billing Manager

Law Offices of Sinutko & Sinutko
05.1992 - 12.2004
  • Trained and mentored staff on procedures, compliance requirements, and collections techniques.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Worked with customers to develop payment plans and bring accounts current.
  • Conducted performance reviews and implemented improvement plans.

Customer Service Representative

Michigan Notary Service
06.1988 - 08.1992
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Bachelor of Arts - Business Management

Saint Leo University
Remote
12.2019

Skills

  • Sales
  • Invoicing
  • Bookkeeping
  • Data Base Management
  • Organization and Instruction-Staff Training Programs
  • Strategic Planning
  • Customer Focused Skills
  • Goal-Oriented
  • Leadership Skills
  • Inter-Personal Skills
  • Communication Skills
  • Exceptional leadership skills
  • Training and supervising
  • Customer business solutions
  • Communication skills
  • Handling emails and calls
  • Customer service
  • Organizational skills
  • Project management
  • Applying KPIs
  • MS Office Suite
  • Customer relationship management
  • Customer engagement
  • Team collaboration
  • Complaint handling
  • Presentation skills
  • Client engagement
  • Online chat and email
  • Live chat support
  • Payment management
  • Technical support
  • Documentation and notes
  • Call control
  • Customer queries
  • Sales follow-up
  • Computer skills
  • Problem-solving abilities
  • Understanding customer needs
  • Microsoft office
  • Sales and upselling

Timeline

Customer Service Executive

Blueprint Advancement
09.2020 - 11.2024

Sales Associate

Chanel Perfume
07.2010 - 03.2017

Executive Assistant to the Vice President

Blake & Company
01.2009 - 09.2020

Retail Account Executive

Parlux Fragrances Inc
07.2005 - 12.2010

Billing Manager

Law Offices of Sinutko & Sinutko
05.1992 - 12.2004

Customer Service Representative

Michigan Notary Service
06.1988 - 08.1992

Bachelor of Arts - Business Management

Saint Leo University

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COLLEEN SINUTKO